Cx Operations Coordinator

Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. Our players and teams are successful, inspiring and reflect the values and aspirations of the community they represent. As an organisation, we are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, whilst also reimagining the W/BBL, building player connection through storytelling and playing our part in developing the game globally.

Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.

This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.

**ABOUT THE ROLE**

This is an exciting time for us, as we have created a brand new CX Operations Coordinator role within our Digital, Marketing and Communications Department. This is a pivotal role in our CX team, and we’re looking for someone with the drive, curiosity, and energy to help us better understand and serve our fans, participants, and volunteers. If you're passionate about elevating customer experiences through data-driven insights and collaborative innovation, we want to hear from you.

This is a fixed term contract with the option for part-time. Reporting to the Senior CX Strategy Lead, you’ll be responsible for:

- Design and distribute surveys that uncover customer pain points and evaluate initiatives across key journeys.
- Build dashboards and reports to extract actionable insights and support strategic decision-making.
- Champion and support adoption of the Voice of Customer (VoC) platform through training and first-line assistance.
- Coordinate research programs, including survey execution, data collection, and insight management.
- Facilitate engagement initiatives such as customer insight forums and maintain CX resources like journey maps and personas.

**WHO WE ARE LOOKING FOR**
- **Experience in customer experience, research, marketing, or a related field.
- Strong analytical skills with experience in survey tools, dashboards and Excel.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and stakeholders simultaneously.
- Passion for customer-centric thinking and continuous improvement.
- Experience with VoC platforms (e.g., Qualtrics, Medallia, InMoment) and Microsoft Power BI is a plus.
- Based in Melbourne, Victoria (preferred).

**WHAT’S IN IT FOR YOU?**

Our employees at Cricket are gifted an additional week of leave at the end of the season As a CA employee, you will also have other benefits including:

- Tickets to the Cricket for you to take your friends and family and experience Australia’s favourite game
- A flexible working environment, meaning we strike the balance of what you need and what works for the business (this isn’t limited to working remotely)
- Discounts from our partners such as ASICS and salary packaging options
- A multitude of leave types including paid parental leave and volunteer leave

**OUR CULTURE**

Cricket is a sport for all Australians and our workplace reflects that. We recognise our differences are our strength and a diverse and inclusive workforce is fundamental to our success. We strongly encourage Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people of colour, gender, LGBTIQ+ people, people with diverse religious beliefs and people with a disability to apply. Our culture is founded on our values:

- Aspire
- Respect
- Lead together

Australian Cricket, including Cricket Australia, is committed to being a child safe organisation and requires all team members to hold a valid Working with Children Check.