Team Leader

1 week ago

Melbourne, Australia Probe CX Full time

The Team Leader plays a pivotal role in guiding, assisting, and nurturing a group of Inbound Solar Energy Sales Agents and Customer Service Agents. This team serves as the initial point of contact for our client, to deliver smart energy solutions through trusted, solution-focused conversations.

This role combines team and portfolio management with a strong coaching mindset, operational execution, and compliance oversight to ensure both exceptional customer experiences and achievement of commercial objectives.

**Key Details**:

- Full Time | Monday to Friday | 8:30am to 5:30pm
- Melbourne CBD

**Key Responsibilities**:

- Provide daily coaching and feedback on consultative sales techniques, product knowledge, and customer service.
- Conduct regular 1:1s, call reviews, and development planning tailored to agent performance and potential.
- Champion training initiatives and support agents during onboarding and upskilling.
- Oversee scheduling, real-time support, adherence, and queue management.
- Monitor daily performance dashboards, ensuring KPIs are met across sales conversion, service quality, AHT, compliance, and customer satisfaction.
- Drive achievement of monthly appointment/sales targets and quality service outcomes.
- Recommend reporting and business initiatives to improve overall performance
- Ensure all customer interactions meet brand standards and compliance requirements (Clean Energy Council & NETCC).

**About you**:

- Experienced Sales Team Leader (energy or solar preferred).
- Background in inbound campaigns with both sales and service objectives.
- Familiarity with compliance standards in the clean energy sector.
- Experience managing hybrid (sales + CX) teams is advantageous.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

  • Clinical Leader in Sensitive Physical Examinations

    2 days ago

    Melbourne, Victoria, Australia beBeeClinical Leader Full time $119,231 - $168,403

    Director - Sensitive Physical Examinations ProgramThis is a challenging and rewarding role that requires a skilled leader to develop and implement the clinical skills of future doctors, promoting patient-centred care.Leadership Development: Oversee academic coordination, strategy, and policy of the program to achieve excellence in teaching medical or health...

  • Tour Leader

    7 days ago

    Melbourne, Victoria, Australia Supplier Tour Leader Full time

    Privacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology.Tour Leader (CEO) -...

  • Fleet Team Leader

    3 days ago

    Melbourne, Victoria, Australia Team Global Express Full time

    Purpose of the JobTo be successful in this position you would provide leadership and management all Refrigerated fleet activities at Team Global Express Refrigeration Melbourne.Primary Duties & Responsibilities include but not limited to:- Efficient organisation and management of all depot PUD staff and resources.- Ensure local fleet organisation and...

  • Fleet Team Leader

    3 days ago

    Port Melbourne, Australia Team Global Express Full time

    Purpose of the Job To be successful in this position you would provide leadership and management all Refrigerated fleet activities at Team Global Express Refrigeration Melbourne. Primary Duties & Responsibilities include but not limited to: - Efficient organisation and management of all depot PUD staff and resources.- Ensure local fleet organisation and...

  • Team Leaders

    4 days ago

    Melbourne, Victoria, Australia Yo-Chi Frozen Yogurt Full time

    Team Leaders - Full Time & Casual | VIC LocationsJoin to apply for the Team Leaders - Full Time & Casual | VIC Locations role at Yo-Chi Frozen YogurtAbout the roleCalling All Hospitality & Retail Leaders - Your Next Big Career Move is HereReady to take the next step in your hospitality or retail career?Want to work somewhere you're valued, energised, and set...

  • Team Leaders

    2 days ago

    Melbourne, Victoria, Australia Yo-Chi Full time

    **Team Leaders - Full Time & Casual | VIC Locations**:Venue Leadership RolesTeam LeaderMelbournePermanent / Full TimeVIC - VictoriaUnmatched Career Growth and OpportunitiesAmazing Team Culture, FUN Incentives & Free Yo-Chi Every ShiftFull Time & Casual positions available**Calling All Hospitality & Retail Leaders - Your Next Big Career Move is Here**Ready to...

  • Team Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeFloor Full time $60,000 - $80,000

    Job Title: Team LeaderWe are seeking an experienced Team Leader to join our busy retail team. This is an exciting opportunity for a motivated and results-driven individual to lead our store operations.",

  • Team Leaders

    4 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Job Title: Team LeadersAbout the Role:We are seeking a highly motivated and experienced leader to join our team as a Shift Leader. As a Shift Leader, you will be responsible for leading a team of employees during their assigned shifts.Key Responsibilities:Develop and implement effective strategies to enhance team performance and productivity.Provide...

  • Team Leader

    2 days ago

    Melbourne, Victoria, Australia Australia Wide Labour Hire Full time

    **Team Leader**Team Leader required for MIG Welders completing Jig Welding work - Casual position with view to perm - Work 38 hours in 4 days & have Friday off - Broadmeadows location.**Team Leader**- Casual position with view to permanent- Some permanent positions may be available- Broadmeadows**The Company**Our Client is a leading manufacturer for...

  • Team Leaders

    2 weeks ago

    Melbourne, Victoria, Australia Yo-Chi Frozen Yogurt Full time

    Team Leaders - Full Time & Casual | VIC LocationsJoin to apply for the Team Leaders - Full Time & Casual | VIC Locations role at Yo-Chi Frozen YogurtAbout the roleCalling All Hospitality & Retail Leaders - Your Next Big Career Move is Here Ready to take the next step in your hospitality or retail career? Want to work somewhere you're valued, energised, and...