Operational Governance Advisor

1 week ago

Sydney, Australia NSW Government -Service NSW Full time

**Operational Governance Advisor**

**Grade**: Service NSW Grade 7/8
**Contract**: Ongoing, Full Time
**Location**: Sydney CBD / Remote

**About Service NSW
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

***About the role**

On a day-to-day basis this role will undertake risk management and quality assurance activities to support and educate service delivery with the health check program, compliance, and associated governance activities across all channels.

**To be successful in this role you will have**:

- Strong stakeholder engagement and communication skills - demonstrated ability to consult, facilitate and adapt engagement approach to cater to diverse range of stakeholders
- Ability to analyse data to identify trends and provide insights and recommendations to inform decision making and outcomes
- Demonstrated ability to work collaboratively across diverse teams, support, coach and educate staff in operational risk, and quality assurance to identify, and implement process improvement strategies

**Key Accountabilities**:

- Conduct operational compliance and risk management activities
- Supporting the delivery of the Operational Governance Health Check program
- Provide timely, expert advice and recommendations on results from the Health Check program
- Ability to manage competing priorities while still satisfying?timelines
- Strong liaison skills with external and internal stakeholders
- Coordinating and scheduling of independent health checks across all Service Delivery channels

For further information please here to view the role description

**To apply**

Please attach your current resume (max. 5 pages) and a covering letter (max. 1 page) outlining how your skills and experience meet the requirements of the role.

**Remuneration**

Service NSW Grade 7/8 base salary for this role starts at $ 95,136 p.a. plus superannuation and leave loading.

**Want to know more?**

**_A talent pool may be created for future temporary and ongoing roles and will be valid for a period of up to 18 months._**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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