Service Support Officer

Permanent, Fulltime position, Sydney CBD location
- Base salary from $89,707K + super
- Hybrid work model

**About the Role**

We are seeking a Service Support Officer. In this role you will be pivotal in ensuring the smooth and efficient operation supporting Dust Diseases Care. You will be responsible for providing administrative support to leadership by being a central point of contact and ensuring key support activities are accurately delivered. Your dedication to providing outstanding support services and your ability to manage tasks with precision will be key to your success in this role.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Service Support Officer **you will:

- Provide operational support to the Head of DDC & Head of Health Screening including organising appointments and meetings and dealing with enquiries from internal and external customers to contribute to service excellence.
- Provide central point of contact and coordinating support for applicable icare processes including complaints, incidents, ministerial responses and others as required.
- Plan and prioritise key administrative and support activities to ensure an appropriate balance is achieved and service standards are maintained.
- Coordinate required reporting on behalf of DDC which may include requesting data through the data and analytics teams.
- Draft and prepare correspondence, agendas and minutes for the Head of DDC & Head of Health Screening to provide an effective support service
- Manage ad hoc invoicing and payments for DDC to provide an efficient and effective service.
- Keep up to date with relevant legislation, policies and procedures in order to provide accurate information on a range of enquiries relevant to the functions of the team/business unit.
- Complete general project work at the discretion of your managers.

**Skills & Experience**
- Extensive experience in providing executive assistance to a Senior Executive in a corporate or government environment
- Successful completion of relevant tertiary qualifications in administration or equivalent skills acquired through practical experience - highly regarded
- Advanced organisational and time management skills, with exceptional communication skills
- Excellent stakeholder engagement and management - internal and external
- Take initiative, forward plan and be adaptive
- A passion for people and building strong networks
- Resilient, professional and curious personality

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be **accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.