Transformation Delivery Manager

**Transformation Delivery Manager - Fixed Term**:
**Date**:22 Nov 2024

**Location**: Melbourne, Australia

**Company**:Singtel Group

**It starts with YES**

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

As a Transformation Delivery Manager, you will lead a cross-functional team to deliver business and technology programs using Agile, hybrid, and Waterfall methodologies. Your focus will be on achieving desired business outcomes while partnering with key business teams to ensure successful implementation. This critical role involves engaging with both internal and external business partners and coordinating complex initiatives across multiple teams, value streams, and delivery domains.

**Please note this is a permanent Full-Time role with a temporary duration of 6 to 12 months.**

**Your day in the life of a Transformation Delivery Manager at Optus**
- Lead and deliver complex transformational change initiatives within the Optus consumer division, ensuring value is realised on time and to high standards using various delivery methodologies.
- Coordinate initiatives that may include business improvement, colleague, and customer experience enhancements, as well as digital and technology projects.
- Achieve desired business outcomes by maintaining strong project governance and collaborating closely with key stakeholders, sponsors, squad members, and business leads.
- Articulate and represent strategically aligned team plans at the portfolio and program levels.
- Identify and manage delivery risks, develop mitigation strategies, and support change management efforts to ensure successful adoption of new or enhanced capabilities across multiple teams and programs.
- Manage sophisticated dependencies across the enterprise, including interactions with other programs of work.
- Complete all required status reports punctually and to a high standard; facilitate executive program steering committees as needed.
- Participate in, and at times facilitate, quarterly planning sessions, ceremonies, stand-ups, and retrospectives.
- Collaborate with key stakeholders to identify improvement opportunities and develop robust business arguments to gain vital commercial and business owner approvals.
- Supervise program finances and budgets, including monthly forecasting and reporting.
- Foster knowledge sharing and collaboration across multiple teams and programs.

**Your skills to pay the bills**
- Proven track record to deliver medium to large-scale and complex initiatives using a variety of delivery methodologies.
- Strong program delivery, governance, and reporting skills; proficient in MS products and digital tools such as Jira and Confluence. Jia align knowledge would be an advantage.
- Experience delivering in a fast-paced, customer-focused transformation environment with numerous obstacles and conflicting priorities.
- Demonstrated success in managing medium to large complex programs in a matrix reporting structure.
- Ability to articulate and represent plans from multiple teams to ensure strategic alignment.
- Proven capability to build and maintain relationships with senior leaders, including influencing C-suite executives to drive program outcomes.
- Excellent communication, analytical, and facilitation skills.
- Strong commercial competence with the ability to navigate the business landscape effectively.
- Formal Project management and Agile certifications.
- Tertiary qualification in IT, computer science, or a related business field.

**Perks we love at Optus**
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Inclusive and supportive office environment

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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