Consumer Experience Coordinator

Location: North West Region | Mount Alexander

Job type: Part time

Organisation: Dhelkaya Health

**Salary**: Salary not specified

Occupation: Community Services

Reference: VG/1713788

Dhelkaya Health is a new health service on Dja Dja Wurrung country; it is the coming together of Castlemaine Health, Maldon Hospital and CHIRP Community Health. Dhelkaya Health is shaping a better health system for the people of Mount Alexander Shire and beyond, while staying true and local in everything it does. Dhelkaya Health delivers a diverse range of inpatient, outpatient, aged care, community health and outreach services to Mount Alexander Shire. It also delivers assessment, rehabilitation and allied health services to neighbouring shires. Dhelkaya Health is committed to the quality, accessibility and sustainability of acute, aged and community-based healthcare, and family and housing services. Dhelkaya Health has campuses in Castlemaine and Maldon.

We have an exciting opportunity to join our Quality, Development and Improvement Team in this ongoing part time position. The Consumer Experience Coordinator drives our consumer experience activities and consumer participation with Dhelkaya Health. It's a pivotal role, and includes the following duties:

- Support Dhelkaya Health to achieve priority actions within Safer Care Victoria's (SCV) consumer participation framework
- Co-ordinate organisational Patient Experience Surveys
- Supports Managers and Quality Consultants to develop action plans to address areas requiring improvement in patient experience and consumer participation
- Co-ordinates the development of Patient Stories
- Facilitates and supports consumer participation

**About you**
- A degree in a health or management related field
- A demonstrated understanding of patient, carer and consumer participation in healthcare including relevant guidelines and frameworks
- An understanding of patient feedback processes and ability to communicate effectively with consumers and community members
- Experience with project management with proven ability to plan, implement and evaluate specific projects
- Experience in establishing data collection processes and ability to analyse data/results
- Experience with in production of high-level reports and publications
- Excellent oral and written communication skills and work collaboratively with others
- Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).

**Culture and Benefits***

Castlemaine and Maldon are located on Dja Dja Wurrung country in the Mount Alexander Shire. The area is renowned for its creativity, history and as host to the Castlemaine State Festival. The shire is a short drive from Melbourne, Ballarat and Bendigo, a UNESCO Creative City of Gastronomy. Combined with a wide range of sporting clubs and outdoor recreation opportunities, unique natural environment and historic goldfields, the community offers a rich diverse culture for all to enjoy.
- Free on-site parking is available to all staff and visitors
- Salary Packaging/Salary Sacrificing
- Onsite staff gym
- Fitness Passport is available to all staff members across Dhelkaya Health. You and your family can sign up to unlimited access to more than 120 gyms, pools and fitness facilities on your program
- Our Health and Wellbeing program; including access to a Social Worker, Pastoral Care Office, Prevention of Bullying & Harassment Officers, Physiotherapy services, vaccination programs and other health services as required
- The Dhelkaya Health Social Club** **brings staff from all areas of the hospital together in friendly and casual environment, with a variety of events and activities held throughout the yea

**Please address the key selection criteria in your cover letter when applying.