Consumer Experience Coordinator

**Overview**:
**Work Type**:Ongoing - Part-time

**Salary**: Salary not specified

**Grade**:As per award

**Occupation**:Community services

**Location**:Loddon Mallee - Mount Alexander

**Reference**:VG/1880456

Dhelkaya Health is a fresh approach to healthcare that is deeply human. Our name, 'Dhelkaya,' derived from Dja Dja Wurrung language, translates to 'being healthy’. It embodies our mission to foster health and wellbeing within our community.
Our deep understanding of local knowledge and community needs allows us to address the unique challenges faced by our diverse population. Our history is rich, but our commitment to innovation and evidence-based care ensures that we're constantly evolving to meet the changing needs of our community.
Dhelkaya Health’s main campuses are in Castlemaine and Maldon. We also run an Information Hub in central Castlemaine and the Tarrengower Health Service in Maldon. From these locations and across the community, we deliver personalised patient services, residential care, maternity services, NDIS, and community wellbeing services.
We value diversity and our staff are encouraged to draw from their identity and culture in being part of a workforce that is respectful, welcoming and inclusive.
Dhelkaya Health - Healthier Together.
**Position Title**:Consumer Experience Coordinator

**Classification**:HS4

**Salary per hour**:$42.33 + superannuation + generous salary packaging options

**Employment Type**:Ongoing part-time 48 hours per fortnight

**Award**:Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

**Role description**
- We have an exciting opportunity to join our Quality, Development and Improvement Team in this ongoing part time position. The Consumer Experience Coordinator is responsible for coordinating and supporting the consumer feedback systems and consumer experience activities within Dhelkaya Health. The role provides guidance and secretarial support to the Community Advisory Committee and assists with consumer participation.

**About you**
- A degree in a health or management related field is preferred
- A demonstrated understanding of patient, carer and consumer participation in healthcare including relevant guidelines and frameworks
- An understanding of patient feedback processes and ability to communicate effectively with consumers and community members
- Experience with project management with proven ability to plan, implement and evaluate specific projects
- Experience in establishing data collection processes and ability to analyse data/results
- Experience with in production of high-level reports and publications
- Excellent oral and written communication skills and work collaboratively with others
- Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).

**Culture and Benefits**
- Dhelkaya Health is located on Dja Dja Wurrung country in regional Victoria. Just a short drive from Bendigo and easily accessed via public transport, the area is brimming with culture that blends the old with the new. Steeped in rich history, the town boasts a vibrant arts scene, historic architecture and is part of the Bendigo Region UNESCO City of Gastronomy.
- Surrounded by scenic trails and a unique natural environment that includes historic goldfields, outdoor enthusiasts can immerse themselves in the beauty of the natural world. Combined with a wide range of sporting clubs and outdoor recreation opportunities, the community offers a rich, diverse culture to enjoy.
- From community events celebrating local festivals to grassroots initiatives fostering inclusivity and diversity, this is a place where people come together. At Dhelkaya Health, you'll enjoy all this and a flexible work environment with access to career development pathways that suit your life goals. You'll also benefit from:

- **
Stress-free parking**:at no-cost close to your place of work.
- ** Salary packaging**:to maximise your earnings with options to package meals, entertainment, rent/mortgage repayments, and more.
- ** Healthy and active lifestyle**: through access to a free onsite gym and Fitness Passportmembership for your family to use in a wide range of gyms, pools, and fitness facilities across the region
- ** Health and wellbeing**: through a supported work environment that prioritises work-life balance and a health and well-being program that includes an Employee Assistance Program.
- ** Building meaningful connections**: through the Dhelkaya Health Social Club and a variety of staff events and activities throughout the year held in a friendly, in clusive environment where everyone feels welcome.

**For further information about this position, please contact Shannon Vaughan - Executive Director Quality Development & Improvement on 03 5471 3680.**

**How to apply**

- Applications close Sunday 7 September 2025 at 11.59pm

Posted
- 20 August 2025