Director of Front Office, Front Office

1 week ago

Southbank, Australia The Langham Melbourne Full time

**The Langham, Melbourne** is currently looking for a **Director of Front Office **to join our team.

You will be responsible for the leadership of **over 40 colleagues,** as Director of Front Office you will by a key department head and assist the team in delivering excellent service to all of our guests, whilst achieving departmental goals and KPI’s.

This is an exciting opportunity for an experienced **Director of Front Office** will report to our General Manager. You will have direct accountability for the department and will have a proven track record in effectively managing a large team.

**Your responsibilities will include**:

- Responsible for the day to day operations of the Reception Desk, Concierge, Bell Desk and Communications Centre (Langham Service), according to Front Office Standards and Procedures
- Lead and manage all positions within Front Office including: Duty Manager’s, Night Manager, Guest Service Agent, Front Door colleagues, Communications Centre (Langham Service)
- Drive The Langham guest centric culture
- Effectively dealing with guest problems and complaints
- Prepare rosters and process timesheets (through the hotel’s payroll system, Zambion) within budget, business expectations and guidelines of the appropriate industrial legislation
- Ensure all staff are sufficiently trained and attend compulsory hotel training programs as required
- Effectively communicate and disperse all relevant information via shift handover, log books, guest history, traces and by hosting the regular Duty Manager meetings
- Actively promoting a work environment, which cares for guests and colleagues alike

**For this role, your attributes will be inclusive of the following**:

- Previous experience in a similar role, ideally within a luxury hotel or similar
- Ability to lead by example
- Have superior verbal and written communication skills
- Advanced knowledge of hotel computer systems - Opera PMS
- Well presented, friendly with a professional attitude
- Able to work well under pressure and effectively prioritise tasks
- Demonstrated ability to lead, coach, mentor and motivate staff
- Strong organizational skills, attention to detail, flexibility, and a commitment to the highest level of guest service
- This role requires flexibility with various shifts on a rotating roster that includes afternoon shift and overnight shifts.

This position is an integral part of a high performing hotel team, and a key contributor to the hotel’s ongoing success.

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, car parking, laundry, fully subsidised staff meals, Private Medical and opportunities to learn new skills and grow your career. You'll join a team passionate about ‘Knowing our Guests and Building Great Memories’.
- HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage._
- EQUAL OPPORTUNITY EMPLOYER - The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture._

**Salary**: $90,000.00 - $100,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program
- Visa sponsorship

Schedule:

- 8 hour shift

Work Location: In person

  • Front Office Manager

    1 week ago

    Southbank, Victoria, Australia Hannah St Hotel Full time $90,000 - $120,000 per year

    Front Office Manager – Hannah St Hotel A place that is of place. A hotel that is of Melbourne.At Hannah St Hotel, we're not just opening a new hotel, we're creating a living, breathing reflection of Melbourne itself. A dynamic and ever-evolving space where the familiar meets the unknown, and where every guest interaction is an opportunity to connect,...

  • Assistant Front Office Manager

    5 days ago

    Southbank, Victoria, Australia Mercure Full time $60,000 - $80,000 per year

    Company DescriptionAccor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.This...

  • Front Office Overnight Supervisor

    2 weeks ago

    Southbank, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25142745 **Job Category**Rooms & Guest Services Operations **Location**AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia, 3006 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management At **AC Hotels**, we believe attention to detail is the greatest form of...

  • Front Office Supervisor Crown Metropol

    2 weeks ago

    Southbank, Australia Crown Resorts Full time

    **Company Description**: **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore...

  • Front Office Attendant Crown Towers Full Time

    2 weeks ago

    Southbank, Australia Crown Resorts Full time

    **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more...

  • Front Office Attendant

    2 weeks ago

    Southbank, Australia Crown Resorts Full time

    **Company Description**: **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore...

  • Front Office Duty Manager

    3 days ago

    Southbank, Australia Marriott International, Inc Full time

    **Additional Information**Full Time **Job Number**25116836 **Job Category**Rooms & Guest Services Operations **Location**AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia, 3006 **Schedule**Full Time **Located Remotely?**N **Position Type** Management At AC Hotels, we believe attention to detail is the greatest form...

  • Front of House Staff

    1 week ago

    Southbank, Australia Bluetrain Full time

    Job Description: Bar Staff Part-time Are you passionate about creating a unique and memorable experience for guests? Do you have a knack for mixing up delightful cocktails and serving patrons with a smile? If so, then join our team at Bluetrain. Bluetrain, located at 3 Southgate Avenue, Southbank, City of Melbourne, Victoria, Australia, is a vibrant and...

  • Night Manager

    1 day ago

    Southbank, Australia Marriott International, Inc Full time

    **Job Number** 24091947 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Assistant Restaurant Manager

    7 days ago

    Southbank, Victoria, Australia Waterfront Restaurant Full time $74,000 - $120,000 per year

    Waterfront Southgate, is on the lookout for an experienced Restaurant Assistant manager. You will become part of an exciting team at one of Melbourne's most iconic restaurants with a great culture.The successful applicants will have experience rostering, ordering, have awesome customer service skills, have experience in upmarket service, be able to meet...