Front Office Attendant

2 weeks ago

Southbank, Australia Crown Resorts Full time

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and be supported by your leader to grow and develop.

**The role**

Crown is the ultimate destination for luxury hotel experiences, with our 3 established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.

We’re seeking an enthusiastic and dedicated individual to join the Crown Towers Front Office team.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

- Provide personalised and seamless check in and check out experience for all guests.
- Display an in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.
- Provide a professional, friendly, and courteous approach to all customers recognising different needs of individuals and attending to them accordingly.

**About you**

You’ll bring the following:

- Previous experience in a premium Hotel or Tourism and Hospitality related customer service role is preferred.
- A strong work ethic and a passion to provide exceptional guest experiences.
- The ability to multi-task while having a very strong attention to detail.
- Understanding of Hotel Property Management Systems (OPERA) would be advantageous.

**Additional Information**:
To be successful, you’ll be have full unrestricted Australian working rights.

This role requires flexibility to work across a rotating 24/7 roster including weekends, overnights and public holidays.

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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