Chapter Lead

**You are a seasoned product leader with a passion for developing people and delivering innovative, customer-focused solutions**:

- **We are a high-impact team shaping wealth and SMSF offerings for CommBank’s mass affluent customers**:

- **Together we will build market-leading products, grow a strong product chapter, and deliver lasting value**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. Within RBS, the Wealth & Private Team is responsible for the full spectrum of a customer’s wealth needs. It comprises teams focussed on wealth creation and wealth protection, ranging from mass market to mass affluent to high-net-worth customer segments.

**Do work that matters**

As a Product & Solutions Management Chapter Lead in the Mass Affluent Wealth Crew, you will form part of a cross functional team of product, digital, and technology professionals; and provide thought leadership to drive new product development and global best customer experiences for self-managed super funds (SMSF).

**See yourself in the team**

Reporting to the Wealth & Private Chapter Area Lead, this Senior Product Management role is pivotal to both the SMSF Admin squad as well as being responsible for supporting & developing product managers as the SMSF Chapter Lead. As a Chapter lead you will have up to 10 direct reports from across different SMSF squads to grow and develop a high performing product chapter where we deliver great outcomes for our customers and support our people in their development. As a senior member of the SMSF squad you will also play a critical role in helping the shaping the product offerings, enhancing customer experiences and driving business growth, whilst also being responsible for ensuring changes are safely executed and risk outcomes are met. This is a fundamental and impactful role in the team responsible for developing, launching and growing a new SMSF offer.

**More specifically, you will**:

- Lead and develop a team of Product Managers by creating a psychologically safe, inclusive, accountable and high performance culture, which promotes cross-skilling, sharing best practise and a curious mindset to remove key-man risk within the Product Chapter for the crew.
- Contribute to the development and execution of the SMSF product line strategy from solution development through to delivery
- Identify trends, customer preferences, regulations and competitive landscape to inform product development
- Lead the end-to-end product development process, from ideation and concept development to launch, ensuring products are designed to meet market demands
- Proactively managing risks including performance of regular controls, robust product governance, identification of issues, escalation and swift resolution of issues including remediation
- Continuously improve the customer experience by reviewing and enhancing product features, benefits and digital experience
- Work closely with cross functional teams, including finance, marketing, compliance, technology and distribution to ensure seamless product delivery
- Ensure that credit card products comply with all relevant regulatory requirements and assist with regulatory responses
- Analyse product performance, KPIs and customer complaints to identify areas for improvement and opportunities for growth

**We want to hear from you if you have**
- Proven track record of coaching and developing teams to uplift capability
- Advanced ability to drive outcomes and execute on a roadmap of initiatives
- Advanced communication, stakeholder engagement and influencing skills, including the ability to progress multiple initiatives concurrently
- Proven problem solving skills coupled with a strong ability be customer centric and think differently about strategies to grow the portfolio
- Strong planning and time management skills with the ability to deal with competing priorities and upcoming due dates
- Strong SMSF product knowledge is preferred, experience managing wealth products highly regarded
- Ability to think analytically and use data and insights to make decisions
- Experience in delivering strong outcomes in an Agile environment
- Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

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Advertising End Date: 28/05/2025