Chapter Lead

At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be making a difference to our customer’s lives by shaping the way they bank and empowering them to stay a step ahead in life and business. Ready to do your thing?

ING Australia are on the search for a Robotics Chapter Lead The Robotics Chapter Lead role is responsible for developing and maintaining Robotic Process Automation (RPA) Centre of Excellence (COE) for Customer Operations within ING. The Robotics Chapter Lead will be responsible for managing a dynamic pipeline and backlog of robots, working closely with the business teams to identify opportunities for potential robotic implementation and manage a prioritised list based on a balanced view of customer experience, risk and financial benefits. The Robotics Chapter Lead will be a process improvement expert that has the ability to define and manage the governance model for Robotics and ensure that it aligns with ING Global standards.

**What You’ll Do**
- Actively promote how Robotic Automation can improve business practices within Customer Operations
- Manage a dynamic pipeline and backlog of robots with constant work with the business teams to identify opportunities for robotic implementation
- Over see process improvement, ensuring that only optimised processes are pipelined for robotics
- Identify high impact tasks to automate and define business cases for automation and determine the associated metrics to support each business case
- Define and manage the governance model for robotics, ensuring this aligns with ING Global standards
- Manage change management requirements for all robotic processes and practices

**What We’re Looking For**
- Strong experience working across Process Improvement and Robotics
- Experience in program management, managing programs of work and teams
- Experience with business analysis including requirement gathering and working with user stories
- Lean Six Sigma qualification (desirable)
- 3+ years experience within Banking/Financial services (desirable)
- Strong communication and stakeholder management skills

**What's in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity to give back to our community
- Free flu vaccinations
- FlexING - Flexibility is important to help you manage work and life. That’s why we have FlexING - our approach to flexible working where we divide our working week equally between the office and home. Whether that means varying your start and finish times to study, play sport, pick up the kids or beat peak hour, we empower our people to manage their work so they don’t miss the moments that matter.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are

proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?