Product Design Chapter Lead

**Product Design Chapter Lead**

**Do work that matters**
Join CommSec’s Digital and Customer Experience Chapter Area as our foundational Product Design Chapter Lead, working alongside a talented team of Product and UI designers to reimagine how millions of Australians access and experience investing.

This is a rare opportunity to shape a new design chapter from the ground up—growing an exceptional team, forging a creative culture, and setting the standards for design craft across CommSec’s digital experiences. If you’re passionate about leading designers, making a real impact at scale, and rolling up your sleeves to champion user-centred product design, we’d love to hear from you.

**A note from your future Chapter Area Design Lead**:

- I’m genuinely excited about the direction we’re taking at CommSec. While we’ve already accomplished a lot, there’s so much more possibility ahead and we can only get there with passionate leaders like you. _
- If you care about creating meaningful experiences and want your work to help Australians grow and manage their wealth, I hope you’ll consider joining our team. I can’t wait to meet the next creative mind who’s ready to shape this journey with us**See yourself in our team**

We're looking for an exceptional leader to build and lead CommSec’s Product Design chapter (currently four designers). This is a hands-on and strategic leadership role, responsible for two key outcomes:
1 - Defining the chapter culture, processes, and responsibilities

2 - Actively contributing as a product designer within one of our multidisciplinary squads.

**Key responsibilities**

**Define and Lead the Product Design Chapter**
- Establish and evolve the chapter's mission, operating rhythm, and best practices
- Set tangible goals for craft, culture, and career progression
- Champion the Product Designer role across CommSec, working with cross-functional partners to clarify remits and embed design in the development lifecycle
- Coach, Develop, and Retain Talent
- Provide regular, actionable feedback to promote continuous growth and technical excellence
- Create an inclusive, supportive environment where designers can do their best work
- Build a strong team identity and foster collaboration across designers and squads

**Deliver Outstanding Design Work (Squad Contribution)**
- Be a hands-on member of a product squad, delivering high-quality design work that solves real user problems
- Facilitate design thinking, usability testing, and iterative improvements
- Advocate for our customers at every step—from strategy, discovery to delivery

**Stakeholder Engagement**
- Build effective partnerships with CX, Product, Engineering, Data, and other teams.
- Clearly communicate the value and impact of design to senior stakeholders and influence product strategy.

**Uplift Design Craft and Capability**
- Lead design critiques, reviews, and share-outs.
- Identify skill gaps and champion targeted upskilling and professional development opportunities.

**What You’ll Bring**
- 7+ years of experience designing digital/staff products end-to-end in cross-functional product teams.
- Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
- Excellent interaction and UI design skills, with an eye for detail and craft.
- Experience designing for complex systems, services, or platforms, not just isolated features.
- Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
- Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
- Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
- Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data).A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.
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**_We look forward to hearing from you _**

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Advertising End Date: 12/09/2025