Concierge Manager

4 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

The Concierge Manager sits within the Regional Coordination and Operations team within in Emergency Recovery Victoria (ERV). Reporting to the Project Manager Clean Up Program, this position requires a quality people manager and problem solver. Leading an Emergency Recovery Victoria Contact Centre, you will also have experience managing sensitive data and delivering quality front line outcomes in a constantly evolving environment. You will have a demonstrated commitment to getting the most out of people while managing a range of systems and datasets.
Working with members of the community who are experiencing the outcomes of a disaster, you will assist with managing sensitive conversations regularly with members of the community who have been affected by a natural disaster. You enjoy making a difference and working for the community and ensure the highest standards of performance and integrity are achieved in a sensitive public facing role.
About Emergency Recovery Victoria
Emergency Recovery Victoria (ERV) is Victoria's dedicated agency responsible for coordinating emergency recovery across the state. ERV helps communities build back better - and emerge stronger - after emergencies.
ERV partners with all levels of government, with businesses and not-for-profit organisations to coordinate recovery efforts that are locally-driven and locally delivered. We believe communities are stronger and more resilient when their recovery is community-led
How to apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:

- COVID-19 digital certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.

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