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Head of Operations

3 weeks ago

Acacia Ridge, Australia Richard Jay Full time

**Lead our Operations, Spare Parts and Service teams to new heights**
- Competitive salary package inc. Company Incentive programme
- Dynamic and supportive work environment
- Achieving YoY growth
- industry leading, family-owned business with excellent reputation

A highly engaging role for an award-winning company

Join our team as our Head of Operations Spare Parts & Service teams through an exciting period of expansion and innovation, taking the company to new heights.

Reporting to the CEO, your core focus will be responsibility for overseeing the daily operations, financial performance and strategic direction of our operations, spare parts and service departments. This includes managing budgets, optimising inventory and improving service quality, while developing team leaders.

**In this role, you will**:

- Lead national and local teams dedicated to delivering outstanding customer service - approx. 4 reports for 20 staff
- Oversee operations team, managing inward and outward stock, warehousing including 3PL
- Driving high quality installation services conducted by and for the company for clients including Health Care, Vended Laundromats, Commercial Laundries
- Deliver excellence in customer service through coordination of end-to-end activities across all states
- Improve processes and reporting. Drive operational efficiencies and champion customer satisfaction
- Mentor and guide leaders to develop performance measurement systems and critical metrics that align with the goals and objectives of the business
- Ensure a safe work environment through the identification and implementation of safety program improvements
- Implement continuous improvement and process efficiency gains in all departments

**To succeed in this role, you will bring**:

- Senior leadership background, able to think strategically and deliver through people and process
- Experience in operations, spare parts and service
- Must have experience managing a national or multi-site operation
- Outstanding interpersonal and communication skills
- A passion for leading and mentoring teams
- Excellent analytical, organisation, and time management skills
- Effective interpersonal skills including proven stand-up presentation skills and group facilitation
- Excellent communication skills with the ability to interact effectively in a team-based organisation with employees of all levels and backgrounds
- Training and improving staff for their performance and ability to meet customer's needs for service satisfaction

As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn about every aspect of our expanding business and become part of our national team of talented individuals. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.

Richard Jay is a wholly owned Australian company with a genuine national footprint - a rarity in the commercial laundry and ware washing industry. With offices and warehouses in every state, we alone are equipped to meet our clients' delivery and servicing needs locally and immediately.

If you are a driven leader with a passion for providing an exceptional customer experience with excellent communication skills and ready for a positive change with this opportunity, send your CV to us today.

**Click APPLY NOW**

**No recruitment agencies please