Customer Experience Specialist

1 week ago

Perth, Australia ABN Group Full time

493654
- Perth
- Building/Construction
- Full-time (Permanent)

**About Us**

For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community - 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.

**The Role**

This is a newly created position for a proactive and detailed oriented individual to join our Customer Experience Optimisation team. You will be responsible for driving customer centric strategies and play a crucial role in fostering relationships with internal and external stakeholders.
- Support the CX Optimisation team in the design and implementation of customer centric strategies
- Build and maintain key relationships to enhance customer satisfaction and loyalty
- Collaborate with various stakeholders to ensure alignment with customer experience goals
- Leverage data and insights to streamline processes and improve customer service delivery
- Oversee staff, VIP, and priority builds from facilitating the initial sales enquiry through to handover, ensuring a consistent, high-quality customer experience is delivered throughout the process
- Identify areas for improvement and implement solutions to enhance customer satisfaction

**You**

Do you have a passion for delivering exceptional customer experiences? You must be reliable and trustworthy, demonstrating the ability to build and maintain strong relationships with both customers and internal stakeholders. With a high attention to detail and the ability to maintain composure in high-pressure situations, you excel in supporting complex projects and ensuring consistency across all customer touchpoints.

Tech-savvy and data-driven, you can effectively run, analyse, and deliver insights that drive continuous improvement. Your exceptional conflict resolution and negotiation skills allow you to navigate challenges while fostering a positive experience for customers. Strong time management and organisational abilities ensure you handle multiple priorities effectively, consistently meeting deadlines and exceeding expectations.

**Why ABN?**

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers

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