Customer Service

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

Customer Service & Administration Manager - Laverton North

The Opportunity

Our Laverton North Site is a Dangerous & Hazardous Goods facility supporting several B2B customers. A fast-paced site driven by safety and compliance, this facility services major ASX listed Chemical suppliers and manufacturers.

We are seeking an experience Customer Service & Administration Manager to join this key site as part of our Resources & Industrials division. You will be managing up to 6 direct reports and be an active member of the senior management team.

As the Customer Service & Administration Manager, you will:
- Manage the site’s profit and loss ledgers, reporting requirements and raising and issuing of all customer invoices.- Supporting the best possible customer journey (Service excellence) and enhance service capabilities within the site and in line with National requirements.- Manage all site administration (including payroll) and customer service & related requirements.- Train, mentor and develop your team members.- Compile customer monthly reports and maintaining open lines of communications with key customers.

About you

To be successful in this role, you will need:
- Proven experience in a Senior Customer Service and /or Administration role - minimum of 5 years.- Knowledge of procedures and systems - Transport and Warehouse Management Systems.- Ability to communicate effectively with all levels of staffs and external stakeholders.- Excellent and Proven MS Office skills, particularly Excel, Word and PowerPoint.- Experience in the transport/logistics/dangerous goods industry, highly desirable

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.