Indigenous Call Centre Consultant

2 weeks ago

Varsity Lakes, Australia Indigenous Workstars Full time

We have 3/4/5 days a week option available
- Hybrid opportunity, working from home and office
- Great career opportunities to support one of our Federal Government Client

Elevate your customer service career with our client by joining our award-winning Contact Centre team supporting our Federal Government client. With opportunities to work from home, we are committed to providing a safe and supportive working environment within the current climate.
- **Stability**: Permanent Full-Time, Part-Time and Casual opportunities
- **Training**: 4 weeks of full-time **PAID** training + consolidation
- **Roster**: Operational Monday to Friday, 8 am to 8 pm
- **Benefits**: We offer a range of attractive discounts on products and services. Hybrid opportunities are available. This means you will have the opportunity to work 60% of your time in the office and 40% from home.

Career development is a big opportunity here; a large portion of our support and management roles are occupied by team members who started on the phone in a Customer Contact Officer role.

Join a values-based organisation and do interesting work which matters in helping Australians access essential public services. We are seeking those with a combination of inbound and outbound customer service skills, so great communication skills coupled with a desire to learn new skills are essential.

**About the Role**

The role comes with a level of responsibility in ensuring the integrity and compliance of information and customer data. You will be assisted by a team of Customer Contact Officers as well as a supportive Team Leader and management team. The role will allow you to grow and will keep you engaged.

To be considered for this role we require employees to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. You will also need to complete pre-employment checks including relevant security clearances, and psychometric profiling and be an Australian Citizen

**Benefits**

We value the unique skills and experiences people bring into our organisation. We provide a range of benefits to support our paramount commitment to staff wellbeing, including:

- Fully paid, comprehensive on-the-job training at one of our dedicated training centres
- Rewards and recognition program, including awards and retail discounts
- Ongoing training tailored for your personal and career development goals, including opportunities outside your current team or location
- A friendly and diverse team with inclusivity and care at the heart of everything we do
- Access to our 24/7 Employee Assistance Program, including immediate mental health and counselling support.

To be considered for this role we require employees to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. You will also need to complete pre-employment checks including relevant security clearances, and psychometric profiling and be an Australian Citizen.

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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