
Customer Contact Officer
7 days ago
**Work options**: Hybrid
An exciting recruitment opportunity is on the horizon — register your interest now.
- Earn $34.55 per hour - includes 25% casual loading
- Work flexible weekday shifts between 8am
- 8pm
- No experience needed — we’ll support you from day one
Job Title: Customer Contact Officer - Work from Home
Location: Varsity Lakes
Employment Type: Casual
Serco is a place where you can grow
Join a team of 10,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
As part of our team, you will represent a Federal Government agency delivering services and support to Australians. We offer lots of opportunity for you to grow and flexible benefits to suit you in every stage of your life and career, including:
- $34.55 per hour (includes 25% casual loading)
- Flexible weekday shifts between 8AM and 8PM — no weekend work
- Approximately 20-30 hours per week, with natural fluctuations and a break over the December and January holiday period to recharge
- Complete 6-weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home
- Access to our extensive benefits including our rewards and discounts program
- Access to our 24/7 Employee Assistance Program for you and your family
Make an impact at Serco
As a Customer Contact Officer, you will play a key role in delivering exceptional service by:
- Responding to inbound calls, offering clear and accurate information to assist customers
- Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
- Keeping detailed and accurate records of customer interactions
Serco is a place for you
To be successful in this role you’ll have:
- Strong attention to detail and accuracy when interacting with customers
- Excellent communication skills, both verbal and written to explain complex information clearly
- The ability to navigate multiple screens and information systems simultaneously
- A calm and resilient approach when handling customer enquiries
- A strong commitment to teamwork and professionalism
To join our team, you’ll be required to:
- Complete a pre-employment check including relevant security and Police clearances
- Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
- Complete a behavioural and computer assessment
- Attend an information session that describes what it’s like to work in a virtual contact centre
- If you wish to work from home after completing training, you’ll need to supply your own equipment and have a suitable home office setup
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.
-
Customer Contact Officer
7 days ago
Varsity Lakes, Australia Serco Full time**Customer Contact Officer** - Debt Work Tier 1 Casual Opportunities (Full time hours) **Location**:Varsity Lakes, QLD **Pay Rate**: $29.22 per hour plus 25% loading for casual rate. - Multiple positions available in a purpose driven environment - Fully paid training for 6 weeks, plus a period to consolidate your skills all onsite at our Varsity Lakes call...
-
Customer Contact Officer
1 week ago
Varsity Lakes, Australia Serco Full time**Work options**: Hybrid - Casual positions available in a purpose driven environment - Fully paid training for 6 weeks, plus a period to consolidate your skills - Hybrid working available - 1 day in-office per fortnight after training - Great opportunity to support one of our Federal Government Clients Are you a customer service superstar with a passion...
-
Customer Contact Officer
7 days ago
Varsity Lakes, Australia Serco Full time**Work options**: Hybrid Full time training from site followed by requirement to attend office 1 day per fortnight minimum once training is completed. Location: Varsity Lakes (Initial Training), Hybrid Working Conditions (1 day per fortnight in office) About Us: Position Overview: We are seeking dynamic individuals to join our team as Customer Contact...
-
Customer Contact Officer
1 week ago
Varsity Lakes, Australia Serco Full time**Work options**: Hybrid Hybrid work from home opportunities available. Must attend site for training period. Training is Full time 9am to 5pm Monday to Friday. Multiple opportunities available including Full time, Part time and Casual roles. - Hybrid working opportunities,1 in-office day required per fortnight - Full-time rewarding role in a purpose...
-
Varsity Lakes, Australia Serco Full time**Work options**: Hybrid Location: Varsity Lakes (Initial Training), Hybrid Working Conditions (1 day per fortnight in office) Position: Casual Role - Debt work - Level 2 rate $26.82 + 25% loading for casual rate. About Us: Position Overview: We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client....
-
Customer Service Professional
16 hours ago
Varsity Lakes, Queensland, Australia beBeeCustomer Full time $55,000 - $90,000Elevate your customer service career with a rewarding role at our award-winning Contact Centre.Key Responsibilities:Ensure the integrity and compliance of information and customer dataProvide exceptional customer service through inbound and outbound callsWork collaboratively with a team of Customer Contact Officers and Team LeadersCareer Development...
-
Customer Support Specialist
1 week ago
Varsity Lakes, Australia G8 Education Full time510042 - Varsity Lakes, QLD, 4227 - Customer and Marketing - Permanent Full time Add to favourites Favourite View favourites **The Company**: G8 Education is one of Australia’s largest early education and care providers, with more than 430 centres across Australia and over 10,000 team members who are all helping shape the lives of over 50,000 children...
-
Customer Service Professional
3 days ago
Varsity Lakes, Queensland, Australia beBeeCompliance Full time $60,000 - $80,000Customer Service Role OverviewWe are seeking a skilled and dedicated professional to join our Contact Centre team in supporting our Federal Government client. This exciting opportunity will allow you to grow your career in customer service, working with a talented team of professionals who share your commitment to excellence.The role involves providing...
-
Training Lead
1 week ago
Varsity Lakes, Australia G8 Education Full time509975 - Varsity Lakes, QLD, 4227 - Customer and Marketing - Permanent Full time Add to favourites Favourite View favourites G8 Education is one of Australia’s largest early education and care providers, with more than 430+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 58,000 children every day. Our...
-
Customer Service and Admin-all Rounder
2 days ago
Varsity Lakes, Australia Burleigh Baker Full time**CUSTOMER SERVICE and ADMIN-ALL ROUNDER** A talented customer service and admin - Allrounder is required to provide invaluable support to our management team and reports to the CEO Are you organised, friendly, adaptable, customer service focussed and looking for a full - time role in a dynamic environment? Become a crucial part of our nutrition based...