Administrative / Retail Assistant

6 days ago

Morisset, Australia Skate Warehouse Full time

**Roller Derby Heaven - Morisset, NSW**

**Love skating, skateboards or scooters? Love helping people? Join the team at Roller Derby Heaven**

Roller Derby Heaven (RDH) has been at the heart of Australia’s skate scene for over 30 years — from roller derby and recreational skating to inline, skateboarding, and scooters. We’re a family-owned, grassroots business based in Morisset, NSW, passionate about connecting skaters with the best gear, advice, and service.

We’re looking for a **Retail & Admin Assistant** to join our friendly team. This casual/part-time position is ideal for someone reliable, proactive, and personable — especially if you have an interest in skating, skateboarding, or scooters.

**Key Responsibilities**

**Retail & Customer Service**
- Greet and assist customers in-store and over the phone
- Provide gear recommendations and support with fittings and sizing
- Process sales using our POS system
- Handle returns, exchanges, and customer enquiries
- Keep the store clean, tidy, and well-stocked
- Assist with visual merchandising and product displays

**Admin & Dispatch Support**
- Process online orders and prepare items for dispatch
- Communicate with couriers and update customers on order status
- Address & resolve logístical issues to ensure smooth operations
- Perform general office tasks: data entry, filing, supply ordering
- Manage stock levels, restock shelves, and assist with inventory counts
- Maintain accurate dispatch and stock records

**General Support**
- Help prioritise daily tasks and schedule dispatch activities
- Resolve minor logístical issues and customer service concerns
- Collaborate with team members to ensure smooth store operations

**What We’re Looking For**
- Excellent **customer service** and communication skills
- Strong **organisational** and **multitasking** abilities
- Detail-oriented with a **proactive, can-do** attitude
- Confident using **Microsoft Office** (Word, Excel, Outlook)
- Comfortable using a **Point-of-Sale (POS) system** (training provided)
- Previous experience in **retail, dispatch, or office admin** is preferred
- An interest or background in **skating, scooters, or skateboarding** is a big plus

**Job Details**
- **Job Type**: Casual / Part-Time
- **Location**: Morisset, NSW
- **Hours: 15-25 hours per week**:

- **Monday, Tueday & Wednesday with occasional Saturdays**:

- **Pay**: In line with Retail Award rates (dependent on age and experience)

**Perks & Benefits**
- Up to **50% staff discount** on skates, skateboards, scooters & gear
- **On-the-job training and mentoring** provided
- Friendly, **supportive team environment** with a skate-loving culture
- **Closed on public holidays**, including Easter, Christmas & New Year
- Opportunities for **growth and skill development**:

- Be part of a **local, growing business** that supports the skate community

**How to Apply**

To apply, please send your **resume** and a **short cover letter** answering:

- Why you’d be a great fit for this role
- Your availability
- Any experience or interest in skating, skateboards, or scooters

Applications open now - don’t miss your chance to join the team

**Roller Derby Heaven** is more than just a skate shop — we’re a hub for the local skating community. If you’re ready to learn, grow, and bring great energy to our team, we’d love to hear from you

**Job Types**: Part-time, Casual

Pay: From $25.11 per hour

Expected hours: 15 - 20 per week

Work Location: In person

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