Client Manager

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**About the Role**:
Our Client Services team is looking for a Client Manager to service business accounts and clients within our Workers Compensation business division. In this role, you will be responsible for delivering growth revenue targets and will be highly engaged with existing and potential clients, ensuring the heart of everything we do.

This will involve working closely with the operational arm of the business, as well as the sales team, and will have a relentless appetite for cross selling opportunities to grow our existing client’s revenue (and in turn GB’s).

Through joined up business planning processes, you will build fantastic relationships and mutual growth strategies with our clients.

**Responsibilities**:
**Your responsibilities will include**:

- Managing day to day relationships with clients and providing troubleshooting support
- Assisting clients with their performance outcomes
- Focussing on proactive relationship management by establishing and implementing service plans, analysing industry and client trends and proactively tailoring services to meet clients requirements
- Building and maintaining relationships with key internal business stakeholders who support the delivery of service to clients
- Participating in and leading claims reviews, ensuring all key parties involved are prepared, and to manage the relationship between the client and GB to keep the meetings focused
- Analysing the trends in claims, cost of claims and conduct analyses into the root causes of claims and using this data to help clients improve (e.g. pre-employment checks, drug testing, safety checks, investigations) and implementing new processes and procedure to manage risks.
- Educating clients on compliant claims management in line with industry codes, jurisdictions, legislation and/or Code of Practice.
- Communicating with clients about risks to their business, whilst providing strategic solutions to improve client performance.
- Managing conflict between multiple parties (e.g. operations, client, experts, third parties).

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Qualifications:
**We’re looking for an engaging Client Relationship expert who also has**:

- Previous experience within a client relationship management position, or a position in which you have has strong relationship building experience
- Ideally, knowledge of the insurance/ workers compensation industry, claims or broker management practices or demonstrated experience as a Client Manager
- Effective communication skills and strong interpersonal skills
- Conflict Management skills
- Strong Microsoft Office Suite skills and Salesforce experience desirable

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**To apply**

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- To be considered for this opportunity you must have right to live and work in Australia when applyin_
- g._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._