Client Manager

The Opportunity

Join an award-winning exhibitions company working on Australia's largest leading trade event for the foodservice and hospitality industry.

• Be part of a collaborative team with mentoring and career development provided
• Hybrid role flexibility (2 days WFH) plus the benefits & perks of our fabulous CBD office
• Competitive salary + commission and interstate travel

We're looking for a Client Manager to join our fast-paced, dynamic environment where ideas and commercial acumen directly influence business growth. Benefit from being part of a highly collaborative and experienced team, where mentoring, shared learning and career development are embedded into daily practice. You'll develop real world commercial and sales skills across an exciting portfolio of events.

The Company & Values

Fine Food Australia is the country's leading trade event for the foodservice, and hospitality industry. For over 40 years, it has been where the industry gathers to discover the latest products, uncover new trends, connect with suppliers, and hear from experts shaping the future of food. Each year Fine Food Australia reinforces this position by consistently delivering over 1,000 exhibitors and more than 25,000 industry visitors across foodservice, hospitality and retail. For more details please visit:

Fine Food Australia is part of Diversified Australia, an award-winning exhibitions company that connects, educates and strengthens business communities through market-leading events, digital products and publications. Our operating divisions and offices are strategically located around the world to provide local expertise and global market access to the industries we serve. We pride ourselves on offering visitors unique experiences, whilst generating quality sales leads and a great return on investment for exhibitors. For more details please visit:

The Role

Reporting to the Sales Manager, this role is a strategic partner to our customers and focuses on developing and maintaining strong customer relationships. This involves understanding their unique needs and delivering effective media and marketing solutions, including events and digital products. This role is responsible for ensuring the seamless delivery of client experiences, from onboarding and stand design to post-event reporting, while simultaneously driving satisfaction, retention and commercial growth. Ultimately, the Client Manager supports business growth by ensuring clients receive value, helping them reach their target audiences and positioning Diversified as a trusted partner.

Skills & Experience

The role will ideally suit someone with a minimum 2 years sales experience in a similar role, ideally within B2B exhibitions or events. You will benefit from being part of a highly collaborative and experienced sales team, where mentoring, shared learning and career development are embedded into daily practice. You'll develop real world commercial and sales skills across an exciting portfolio of events. To be successful in this role you will have the following experience and attributes:

• Commercial and business acumen
• An understanding of how clients achieve ROI with strong activity discipline i.e. 20+ quality calls per day, manage pipeline and proactively drive sales outcomes
• Experience in telesales and securing new business (including cold calling). Professional phone manner, well-spoken and articulate with an eagerness to learn
• Experience working with CRM database management systems (Salesforce preferred) and MS Office
• Team player mentality i.e. sharing wins, supporting each other and contributing to a positive culture
• Resilient, takes ownership for results and learning and bounces back from setbacks quickly
• Good interpersonal, communication and negotiating skills
• Understanding floorplans, exhibition stand design and event operations will be an advantage
• Self-motivated, positive attitude, coachable and curious, with the ability to receive constructive feedback to develop sales skills
• Strong organisational, time management, attention to detail and multitasking skills
• Ability to remain calm under pressure (while retaining a sense of humour) and adaptable to different working environments
• Willingness to travel interstate and attend events outside normal business hours when needed
• A genuine interest in selling and the events/exhibition industry

If you're excited about joining an award-winning exhibitions company working on Australia's largest leading trade event for the foodservice and hospitality industry, with mentoring and training provided, this could be your next role

How to Apply

Please apply with your CV and a cover letter (1-2 pages) addressing the following key points:

1. Your background and interests/qualifications – making you the right candidate for this role
2. Something unique about your background and experience that you would bring to this role and the team