Client Manager

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:

- **Grow with GB Industry leader in providing career development opportunities**:

- **Drive strong customer relationships, client engagement and retention strategy**:

- ** Something for everyone - range of employee benefits, discounts and wellbeing programs**

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**About the Role**

There are some great things happening at GB as we move through a period of exciting optimization, and we want YOU to be a part of it all

Join our dynamic Client Services team as a Client Manager and become the voice of our valued client customers. In this engagement-focussed role, you will play a pivotal part in supporting our clients needs, both within our Victorian portfolio and nationally, supporting exceptional outcomes in Workers Compensation claims management.

As a Client Manager, you will be responsible for forging strong relationships with both existing and potential clients, and you’ll have the opportunity to work across multiple jurisdictions. Working closely with our operational and sales teams, you will seize every opportunity to boost service, and maximize revenue for our clients (and for us).

**How you'll make an impact**:
**Through strategic business planning, you will cultivate mutually beneficial relationships and growth strategies with our clients. Your day-to-day responsibilities will include**:

- Managing client relationships and providing troubleshooting support
- Assisting clients in achieving their performance goals
- Proactively tailoring services to meet client requirements and industry trends
- Building and maintaining relationships with key internal stakeholders
- Leading claims reviews and ensuring productive meetings between clients and our team
- Analyzing claims trends and implementing processes to manage risks
- Educating clients on compliant claims management and providing strategic solutions
- Managing conflicts between multiple parties

**About you**:
**About You**

**We are looking for an enthusiastic, compassionate and customer-centric individual who has**:

- Significant experience in Client, Customer, Relationship or Account Management within the claims, workers compensation or broking industries is essential;
- Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
- A strategic mindset and approach;
- Previous experience using Salesforce would be highly regarded;
- Strong attention to detail;
- Effective coaching ability;
- A strong sense of team and collaboration;
- A resilient attitude.

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave scheme
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts & cash-back for hundreds of retailers)
- Reproductive Leave

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**To apply**

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leav