Catering Admin Officer Plus

2 weeks ago

West Melbourne, Australia Appetite Full time

**About Us**:
Appetite Catering have been in operation for over 15 years, are a small family operated corporate catering company with very loyal and long-standing customers. Our menu focuses on items made in-house and we pride ourselves on the quality of our food and our service. We offer delivered catering & occasional functions for the corporate market.

We are seeking someone with outstanding customer service and a can-do attitude who is keen to learn all about our business and grow with it.

The role is Monday to Friday, approx. 30 hours per week (approx. 9am-3pm) and based in West Melbourne.

Working alongside the General Manager, you’ll be part of a small but efficient team of passionate and experienced professionals. This role provides potential for growth into a full-time position (as the business grows) for the right applicant and is available for an immediate start.

**About you**:
You might be someone who has 2-3+ years’ experience, with a hospitality and/or catering background and excellent customer service experience in a related industry. No matter your background, you will need strong organisational skills, an ability to manage multiple tasks simultaneously and always think a step ahead. You need to have confidence and professionalism in your customer service approach, willingness to get involved, learn, and contribute to a harmonious hard-working team.

As one of the first points of contact for our customers, your exceptional customer service skills will be paramount. Essentially, this role is open to anyone who is a great communicator that loves working with food and assisting customers.

**Days may include**:

- Entering and amending catering orders per customer requirements.
- Creating catering quotes to suit a customer’s brief.
- Working closely with the General Manager, kitchen, and drivers with a focus on teamwork.
- Entering bills and invoicing customers.
- General filing and admin.
- Delivering orders to customers based on delivery requirements for the day. Delivering orders to customers based on delivery requirements for the day. This involves navigating CBD streets in one of our vans to drop off catering to our customers.

**The successful applicant will have the following**:

- Positive, friendly, can-do attitude & strong work ethic.
- Genuine, enthusiastic, professional customer service.
- Previous experience in office admin or similar.
- Understanding of & interest in food and dietary requirements.
- Ability to work in an often busy & changing environment whilst always remaining calm and focused.
- Attention for detail and accuracy.
- Great energy, professional presentation, high hygiene standards.
- Intermediate computer skills.
- Fluent English and great communication skills.
- Be a confident driver with valid and clean driver’s license (ability to competently drive a manual vehicle is essential)
- Australian Residency

**Desirable but not essential**
- Previous hospitality/catering experience

**The Benefits**
- Great team environment
- Monday to Friday - no nights, no weekends
- Easy public transport access

**Job Types**: Part-time, Permanent

Pay: $25.00 per hour

Schedule:

- No weekends

Application Question(s):

- Do you have an understanding of food/menus and dietary requirements?
- Do you have a full & valid driver's license? And are you able to drive a manual vehicle?

**Experience**:

- Hospitality: 3 years (preferred)
- Administration: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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