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Processing Consultant
3 weeks ago
**Position Overview**:
Our Processing Consultant is responsible for helping Client to successfully obtain a business visa, passport, and other travel documents. A key part of the role is to liaise directly with employees, understanding their situation and ensuring the appropriate solutions. Onsite Consultants use their expertise to provide prompt, high quality tailored advice and guidance based on individual needs and in a smooth and stress-free manner.
**DUTIES AND RESPONSIBILITIES**:
- Represent CIBT in a professional manner.
- Responsible for the entire process of obtaining visas and passports for employees within the On-Site company.
- Responsible for providing accurate information and putting together all documents required for obtaining visas and passports.
- Advise the traveler in a timely manner if there are any problems with their documentation.
- Notify staff within On-Site of any learned changes in Consulate Closings and/or relevant requirements.
- Review the Agent Action List and the Critical File List daily to ensure all itineraries are kept current and all necessary actions are completed.
- Ensure that all required travel documents are returned to the traveler in accordance with their need date.
- Advise Supervisor of any learned changes in requirements.
- Maintain communication with the Operations Office to which they report, inclusive of the Operations Manager, Backup Agents and Liaisons.
- Train and keep up to date, the CIBT Operations Backup employee for the On-Site.
- Communicate with the Operations Office, any visa and passport needs of the On-Site.
- Adhere to the Standards of Work policies and procedures.
- Ensure compliance to CIBT policy and ethics.
- Maintain a professional and mutually beneficial relationship with Operations staff.
- Other job duties as assigned by management.
**ESSENTIAL JOB REQUIREMENTS**
**Metric Criteria for Performance Management**
- Attendance - ability of the employee to meet the published CIBT attendance policy
- Productivity - ability of the employee to meet the established metric of files properly opened per hour
- Quality - ability of the employee to attain the established quality metric
- Customer Interaction - ability of the employee to attain quality metric on customer interactions
Customer Service Based Job Responsibilities
- Customer Service Skills
- Responsiveness to Internal Clients
- Consultative Skills
- Technical Skills
**Core Competencies for Performance Management**
- Communication must be clear and grammatically correct in both written and verbal communication
- Ability to quickly learn and navigate multiple CIBT systems and On-Site platforms
- Organizational skills
- Time management skills and ability to meet deadlines
- Attention to detail and proactive solutions to problems
- Ability to accept supervision and follow directions
- Ability to work well as a member of the team
- Ability to work independently
- Ability to multi-task
- Ability to remain cool under pressure and adapt to situations
- Compliance to Standards of Work
- Overall can do attitude
**WORKING CONDITIONS/LOCATION**:
- Office environment: exposure to computer screens, interaction with others in a remote office environment
