Functional Consultant, Microsoft AI Business Process

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Melbourne, VIC, AU, 3000

Location: This is a hybrid opportunity and can be based in Sydney, Brisbane or Melbourne.

Insight at a Glance

• 14,000+ engaged teammates globally
• #8 Best Workplace in Technology and #17 Best Workplaces in Australia
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Leadership: The Practice Lead for this role is Karthik Srinivasan. Based in Sydney, Karthik leads the Business Applications team in our Eastern Region and is passionate about fostering team spirit and enabling team members to reach their potential through learning and development. The Business Applications team is focused on providing services and delivering solutions based on Dynamics 365 and Power Platform.

As a Functional Consultant, Microsoft AI Business Process, you will be a delivery-focused specialist who combines deep functional expertise in Dynamics 365, Power Platform, and Copilot Studio with a strong understanding of business process transformation. Acting as a trusted advisor to clients, this role leads functional workstreams on engagements, translating business needs into scalable, AI-enhanced solutions using Microsoft technologies. Along the way, you will get to:

• Work directly with customers to deliver and execute Insight's current and emerging service offerings, including intelligent automation, low-code/no-code applications, and AI-driven process optimisation.
• Translate business requirements into scalable, AI-enhanced process designs using Microsoft technologies.
• Assist team members in resolving functional design and configuration challenges across D365 modules and Power Platform components.
• Collaborate with clients to resolve complex functional and integration issues, especially those involving AI and automation.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• A rising star with minimum 3 years experience in functional consulting roles within a professional services or enterprise delivery environment.
• Proven ability to map client business processes to Microsoft solutions including Dynamics 365, Power Platform, and Copilot Studio.
• Strong understanding of business process design, automation, and AI-enhanced workflows.
• Ability to produce high-quality functional documentation, solution designs, and process maps that clearly communicate business value.
• Familiarity with Microsoft's AI capabilities and how they integrate into business applications and low-code platforms.
• Demonstrated ability to lead and mentor small teams across functional workstreams.
• Strong interpersonal and stakeholder engagement skills, with the ability to build trusted client relationships.
• Excellent written and verbal communication skills, including the ability to present solutions to both technical and non-technical audiences.
• Comfortable presenting and communicating functional solutions in workshops, demos, and client meetings.
• Passion for continuous learning and sharing knowledge through collaboration, documentation, and community engagement.

What you can expect We're legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President's Club
• Volunteer Leave and Work Life Balance days
• Work-From-Anywhere Program for up to 4 weeks per year
• Employee Stock Purchase Plan

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you

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