Process Management Consultant

1 week ago

Melbourne, Australia UniSuper Full time

**_Help shape the future of member service delivery through process enhancement and re-engineering _**:

- **_Exceptional opportunity to help build something new _**:

- **_Great Place to Work certified _**

**About Us**
We're passionate about delivering great retirement outcomes for our members. With our deep roots in the University sector, we've built a culture where future-minded Australians come together to make a real difference. Our track record of success comes from our unwavering focus on being the best place to work in superannuation.

The Member & Advice business unit champions exceptional customer outcomes through innovation and service excellence. We're entering an exciting phase of transformation, where your expertise in process management will help shape the future of how we serve our members.

**The Opportunity**
As our new Process Management Consultant, you'll help to drive organisational transformation by helping to establish process standards and governance frameworks. This multifaceted role goes beyond process improvement, enabling you to:

- Helping to tailor and embed comprehensive governance and standards across our operational processes
- Take on initiatives to reimagine processes and implement changes supporting implementation of our customer strategy
- Leverage process mapping tools such as Bizzdesign

You will bring industry best practices and technology solutions knowledge to our M&A process practice, ensuring that our processes are managed, maintained, governed, and optimised.

**About You**
We're looking for a process management specialist with:

- 5+ years of experience in process design, reengineering, and continuous improvement
- Experience in highly regulated environments, particularly financial services
- Strong expertise in Lean Six Sigma or similar methodologies
- Demonstrated ability to engage stakeholders and drive meaningful change
- Exceptional analytical and communication capabilities
- A human-centred design approach
- Proven success in end-to-end process transformation
- High-energy stakeholder management skills
- A proactive problem-solving mindset

**The US Way**
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

- 3 days over Christmas and 3 days 'Community, Culture & Wellbeing' leave
- Access to amazing lunch & learn sessions with both internal and external experts
- $1,500 personal development budget

**Know how to grow.

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