Experience Planning and Reporting Specialist

Are you a passionate consumer specialist with a keen eye for planning and reporting?
- Exciting new opportunity to lead operational activities within our newly enhanced Experience team
- Supportive team with a member first focus

CareSuper is an innovative and award-winning profit-to-member fund that puts members first in everything we do. We aim to be widely recognised as a leading fund that delivers superior outcomes for its professionally minded members.
If you’ve ever found yourself asking ‘Can we do this better?’ then you’re exactly the kind of person we’re looking for.
**The opportunity**
The Experience team pioneer engagement and retention activities across the Fund, with a focus on integrating and embedding easy to use, relevant and simple communications and experiences across all member touch points.
In this newly created position, you’ll support the Experience team in the seamless integration of operational activities, including:

- Engaging with the Experience leadership team to interpret and analyse management data
- Preparing commentary for different reporting requirements
- Scheduling and leading meetings and team events
- Preparing and coordinating cross-team and cross-organisation projects
- Managing regular governance reporting requirements and budgets
- Supporting the Chief Experience Officer in the strategic development of the department

With a highly adaptable and positive ‘can do’ attitude, you have the ability to multitask, coordinate, communicate and prioritise your workload independently (while also being able to work collaboratively). You thrive in a fast-paced professional environment leaning into your resourceful nature wherever you can.
**What you’ll bring**
This is a great opportunity for an efficient coordinator or specialist with a strong analytical and data-centric background who is not afraid to challenge the status quo. Exceptional attention to detail, strong written and verbal communication skills as well as the ability to work under pressure are essential to thriving in this fast-paced role.
The successful applicant will be a self-starter and will have:

- Demonstrated experience in an operational or reporting role within superannuation/ financial services or related field (preferred)
- Superior analytical and conceptual skills demonstrated by the ability to distil and synthesise information in a clear and succinct manner
- Excellent writing skills
- Excellent time management and problem solving skills
- Proven ability to engage with stakeholders at all levels in a respectful, collaborative and efficient manner

**Why CareSuper?**
Apart from our status as a high-performing Industry Super Fund and focus on providing high quality member customer service, we recognise that our staff are the drivers of our success. We are genuinely committed to delivering workplace diversity, sustainability and flexible working arrangements. Our culture is under pinned by “SPIRIT” which stands for Service, Professionalism, Integrity, Relationships, Innovation and Teamwork.
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you to be your best - professionally and personally. These are some of our many great benefits:

- Wellbeing Lab Coaches, $200 health reimbursement, flu vaccinations and more
- Higher super contributions and income protection insurance
- Extra paid days of leave across the year
- Discounts and offers from more than 400 retailers
- Recognition awards

Applicants must have the relevant work rights to be considered for an opportunity at CareSuper and undergo a police check.
- Agencies, please note: All vacancies are managed by our internal Human Resources Team. Should external assistance be required we will reach out to our preferred agency partners. Thank you_