IT Change Specialist

7 days ago

Melbourne, Australia Department of Transport and Planning Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Transport and Planning

**Salary**: $130,673 - $174,869

Occupation: IT and Telecommunications

Reference: 3374

**About the Role**

**This is a 2 years Fixed Term - Full Time Position**

The IT Change Specialist plays a critical role in overseeing and facilitating changes to the IT infrastructure, systems and processes required for operations of the current and incoming ABT system. Working as part of the operations workstream, this role plays a critical part in ensuring that the documentation and processes supporting IT changes are realised and optimised through effective collaboration and responsive management of maintenance and end-to-end IT issues.

The IT Change Specialist reports to the Service Delivery Senior Manager.

**Position Description, please click **here**.**

**Position outcomes / Accoountabilities**
- Effectively managed end to end IT change processes, including analysis of IT change process requirements, provision of specialist input for process design, system integration, testing and quality assurance.
- Ensured testing and quality assurance processes to ensure the reliability and effectiveness of changes.
- Engaged with key stakeholders/entities to ensure alignment with change objectives.
- Lead and operated the authorising systems and controls to evaluate change requests, assess risks and make recommendations, including effective communication of IT change decisions.

**Key Selection Criteria**

**Qualifications and Experience**

**Mandatory**
- Change management experience, including within a project context.

**Desirable**
- Experience in delivering IT change in a project context
- Experience in the design, development, implementation or management of IT for a ticketing service or project
- A relevant tertiary qualification in engineering, project management, business management or information technology is highly regarded.
- Certification with ITIL (Information Technology Infrastructure Library) practices

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork
- Optimal work-life balance initiatives including flexible working arrangements
- Opportunity to work across multiple urban and suburban hubs
- We prioritise the development of a safe and inclusive culture

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

**How to Apply

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