Customer Success Specialist

15 hours ago

Melbourne, Australia Leading Leads Full time

**Customer Support Specialist (Remote, Part-Time)**
- Company: Leading Leads
- Location: Fully remote
- Hours: 20 hours per week
- Pay: $26/hour

We are seeking an all-rounder Customer Success Specialist to support the team across client management, project coordination, and general operations. This diverse role blends administration with client support and offers hands-on experience in a fast-evolving industry.

**About Leading Leads**:
Leading Leads is a young and fast-paced boutique SEO agency in its early stages of growth. We’re a small, agile, and friendly team that thrives on collaboration, steep learning curves, and making a measurable impact for our clients. With flexible work hours and a fully remote setup, we’re building a culture that values initiative, adaptability, and continuous learning. This is a great opportunity to join a business early and grow alongside it.

**The Co-Founders: Pat x 2**

In this role, you will be working directly with the Co-Founder and Sales Executive, Patrick Tran. Patrick is an easy-going, warm and affable professional who has a knack for building meaningful connections. He is the sales powerhouse of Leading Leads, never failing to make anyone feel at home

You will also be in frequent collaboration with Co-Founder and SEO Specialist, Patrick Ong. Patrick has a keen eye for detail and problem solving. Balanced with his empathetic nature, he offers great strategic guidance to support you in your role. Pat does the heavy-lifting for clients of Leading Leads, keeping their campaigns afloat.

**Key Responsibilities**:
**Reporting & Client Management**
- Maintain progress trackers, review systems, and documentation for internal and external use
- Communicate directly with clients to assist with onboarding, follow-ups, and ongoing support

**Reporting**
- Collaborate with the SEO and Sales specialists to build client reports using Ahrefs, Google Search Console, CallRail, and Canva **(training provided)**:

- Prepare and co-deliver fortnightly and monthly reporting presentations for clients

**Weekly Tasks May Include**:

- Running short internal meetings to align the team and flag priorities
- Updating internal systems to track progress and timelines for client projects
- Preparing reports and dashboards on client SEO performance

**Availability Requirement**:
Be available in the evenings after 5:00 PM (preferred)

**What We’re Looking For**:

- Organised, self-motivated, and dependable
- Clear communicator with excellent written and verbal skills
- Experience in administration, client service, or project support roles
- Fast learner with strong initiative and attention to detail
- **Bonus**: Experience in digital marketing, SEO, or sales

**Why Join Us?**
- Work remotely with flexible hours
- Learn rapidly in a supportive team
- Contribute meaningfully to a growing business with room to grow
- Fun team dynamic with opportunities to participate in team outings and dinners
- Room to grow and opportunity to advance in the role

**To Apply**:
Please submit your CV and a short cover letter outlining your experience and why this role interests you. Successful applicants will be invited to an interview with the executive team.
- **APPLICATION CLOSES ON 15TH JULY 2025**_

**Job Types**: Part-time, Permanent, Casual, Contract, Internship, Graduate
Contract length: 6 months

Pay: $26.00 per hour

Expected hours: 20 per week

**Benefits**:

- Work from home

Work Authorisation:

- Australia (required)

Work Location: Remote

Application Deadline: 15/07/2025
Expected Start Date: 20/07/2025

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