Customer Success and Education Specialist

**Background**:
RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.

RLDatix is truly global, with over 1,400 employees worldwide in the UK, Europe, Middle East, Australia, Canada, and the United States allowing us to be at the forefront of global patient safety and the Governance, Risk, and Compliance (GRC) movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team. Come and make an impact in a growing organization committed to patient care

**What You Will Do**:
The Customer Success and Education Specialist will report to the Customer Success and Education Lead, responsible for Education and Customer Success.

The role includes:

- Coordinating and facilitating RLDatix product training for new and existing customers
- Gaining an understanding of our clients’ individual needs
- Supporting the rollout of new products and features in the region
- Continual improvement and innovation of the training program and content
- Contributing to the creation, review, and management of system documentation of all formats

A crucial part of the role is to become a Subject Matter Expert on RLDatix products.

Additionally, this person will be responsible for:

- Managing training schedules and balancing the training demands of several clients
- Accurately implement appropriate education activities that address the customer’s needs
- Developing and maintaining strong customer relationships
- Ensuring that training and system documentation are accurate and up to date
- Keeping up to date and accurate knowledge of RLDatix product suite
- Effectively contributing to the running of RLDatix events
- Travel to meet with customers for education purposes
- High level of customer satisfaction
- Providing support to your colleagues
- Actively engaging with all internal teams
- Upholding the company’s code of conduct and business ethics
- WHS Compliance
- Prioiritising ad hoc requests raised by the Customer Success and Education Lead

**Experience/Knowledge You Will Need**:
Essential:

- 3+ years’ experience in training, education, or adult learning
- Competent in presenting to both large and small groups
- Experience in developing and maintaining learning material such as user guides, quick reference guides or LMS
- Windows Technologies including the Operating System and Microsoft 365
- Experience delivering training either face-to-face or via online meeting tools
- Possess good knowledge of computers and computer software
- Customer service ethic and focus; client-driven
- Knowledge of various training and teaching methods
- Experience in creating educational videos

Desirable:

- Previous experience in the health, community, or aged care sectors an advantage
- Previous experience using Healthcare GRC systems an advantage
- Software training experience an advantage

**Requirements**:

- Permanent permission to work in Australia
- Clean National Police Check
- Valid Driver’s Licence and reliable, roadworthy car
- Sit for long periods of time
- Stare at a computer monitor for long periods of time
- Intra and interstate travel is required, as well as occasional international travel