Practice Manager

1 week ago

Brisbane, Australia The Health Cove Full time

The Health Cove, an established 5 star google reviewed allied health practice with 18 years of service in northern NSW. We have two lovely beachside locations of Brunswick Heads and Cabarita Beach.

**Job Title: Practice Manager**

**Purpose**:To lead an exceptional team of allied health practitioners and receptionists to provide gold standard healthcare to our patients and community.

**Reports To**:Managing Directors

**Responsibilities**
- ** Planning**:

- Provide regular reports on business performance in relation to goals.
- Work with executive management to develop and implement strategies for achievement of organisational goals.
- ** Human Resources**:

- Recruitment, development and management of non clinical practice staff to ensure high performance and continuing professional improvement.
- Leadership and management including team building, delegation of tasks and conflict resolution.
- Provide assistance with payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met and records are maintained.
- ** Systems**:

- Review and improve practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.
- Work closely with other management and team leaders in relation to bookings, reception, phone hub, and contacting to optimise workflows.
- ** Finances**:

- Maintain and control debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and other statutory requirements.
- ** Equipment and Software**:

- Maintain computer hardware and software in conjunction with suppliers.
- Schedule maintenance and upgrades of equipment.
- Work with IT contract provider to trouble-shoot day to-day operations
- ** Compliance**:

- Maintain awareness of current and new legislation to ensure business is complying with all statutory and regulatory obligations including industrial and employment law, OHS requirements, privacy obligations and taxation responsibilities.
- Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.
- Ensure practice complies with all contractual obligations.
- ** Marketing**:

- Identify opportunities for growth, working with executive management to execute marketing plans.
- ** Networking**:

- General practitioners, Support coordinators and other areas of networking are crucial

**Background, Qualifications and Experience**

**Essential**
- Organisational allied health &/or medical business experience
- Advanced computer literacy
- Excellent communication skills

**Desirable**
- Knowledge of Cliniko software
- Accredited training in business or medical practice management Extensive experience in dealing with difficult patients, Medicare, private health funds, rebooking strategies.

**Expected behaviours and personal attributes**
- Demonstrated patient-centric approach in service provision
- Professionalism in appearance, conduct and your representation of our practice Maintain absolute confidentiality regarding patient and practice information.
- Ability to work cooperatively and independently
- Ability to prioritise and organise, with attention to detail.
- Demonstrated commitment to ongoing learning

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