Property Operations Coordinator

**Property Operations Coordinator**:
In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.

At Lendi Group, we use technology to drive better customer outcomes and experiences. We’re passionate about what we do and like to do things differently.

Despite the challenges and change in recent times, we’ve enjoyed record growth while adapting to the changing world around us. We’ve fully embraced flexible working from home: we call it ‘flex first,’ and it's now a core part of our DNA.

**Position Summary & Purpose**

The **Property Operations Coordinator** will provide administrative support to the Distribution Growth, Franchise Operations Team to assist in the coordination of key aspects of the new store builds and existing store refit/refresh process including key supplier orders relating to digital screens, flooring and furniture. This role also provides a high level of support to the State Distribution Teams in the coordination of Franchise Operations processes relating to new store on-boarding and existing store renewals and variations. This role is also responsible for the coordination of key Distribution Growth Initiatives.

**Position Responsibilities**
- Managing and updating the refresh and refit register, breach processes and other supporting documents
- Daily coordination of communications, guides and deliverables such as signage and furniture
- Manual tracking of refit and refresh costs
- Coordinate any required meetings with key stakeholders
- Set key operational reminders with all relevant stakeholders
- Overall management of O365 Distribution Franchise and Retail Operations Groups
- Data entry, updating Salesforce and templates ie. Leases
- Data entry and reporting on current and previous Distribution Growth initiatives, including the Broker Referral Program
- Supplier Governance processes and onboarding new suppliers
- Assist with the creation of standard operating procedures
- Ad hoc administration tasks as required.

**Position Requirements - Background & Expertise**
- Previous experience in administrative support roles
- Attention to detail and ability to learn quickly
- Previous operations/logistics/franchising experience (preferred)
- Intermediate to Advanced Computer Skills - Word, PowerPoint, Excel, O365 (at a minimum)
- Strong organisational skills
- Strong verbal and written communication skills
- Ability to document processes
- Ability to proactively identify, understand, communicate and act on current and future risks
- Help create and work in a risk resilient environment
- Ability to always ask ‘Should We?’, not just Can We?’, to deliver better customer outcomes
- Ability to work independently and as part of a team
- Understanding of both brokerage & franchise models.

**Some of our perks & benefits**

Lendi Group teams exist across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.

We support our people in a variety of ways, but a few of the benefits that that out people rave about include:

- We’re Flex First - we’ve fully embraced flexible working from home and metropolitan city offices for those who do want to work from the office
- We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
- An additional week’s Loyalty Leave each year after reaching 3 years’ service
- A 24/7 Employee Assistance Program service providing counselling and support
- We’re committed to building a diverse and inclusive community for everyone at Lendi Group. We’ve joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers
- Regular social activities & events, both in-person & online
- A vibrant, relaxed, yet professional culture
- We run wellness initiatives with a strong focus on psychological safety.

**Lendi Group is a proud Project F Partner - Gender Diversity & Inclusion is a great focus for us. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity