Customer Resolution Lead

2 days ago

Tonsley, Australia SA Government -TAFE SA Full time

**TAFE SA**
**Job reference**: 701315
**Location**: 5042 - TONSLEY
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone
- **Full time, 12-month contract with possibility of extension**:

- **ASO6 salary range, $98,478 - $104,165 p.a. + Super**:

- **Located at TAFE SA Tonsley Campus**

**About TAFE SA**
Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

**About the role**
TAFE SA are seeking a highly skilled leader to drive excellence in complaints resolution and continuous improvement. This role leads a dedicated team managing complex and sensitive complaints, ensuring fair and timely outcomes for our students and stakeholders. We are looking for someone with:

- Proven expertise in complaints management, with a strong focus on using data and insights to deliver service improvements
- Demonstrated leadership experience in building high-performing teams
- A track record of driving continuous improvement in complex service delivery environments

If you are a collaborative leader with strong judgement and a passion for enhancing the customer experience, we would like to hear from you. Please note this role is initially 12 months with the potential for ongoing.

**Special Conditions**
- Some out of hours work will be required.
- Some intra/interstate travel and overnight absences may be required.
- Incumbent will be required to participate in the department’s Performance Development Program
- Eligibility to work in Australia.

Please refer to the Role Description for all Special Conditions.

**Application Instructions**:
**Inclusion and Flexibility Statement**

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Enquiries**
Christine Inkster
Manager, Student Engagement

**Applications close**: 06/10/2025 11:45 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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