Facilities Project and Tenancy Officer

Hybrid working model | flexible work arrangements
- Staff benefits including 5 weeks leave and Salary Packaging
- Gym, health care and many more discounts

**About the opportunity**:
The role will be responsible for working collaboratively with internal and external stakeholders to assist in developing ideas and concepts and turning them into deliverable projects. To contribute to the effectiveness and efficiencies in the delivery of projects.

To manage the project implementation including contract administration, stakeholder engagement and communication, project reporting.

To assist in the provision of technical and project advice, to a variety of internal and external stakeholders.

To assist in the tasks required to manage our Specialist Disability Accommodation (SDA) portfolio ensuring all regulatory requirements are met including up to date tenancy agreements.

To be part of a team to successfully deliver the annual capital works program through working collaboratively in the Facilities and Asset team and the wider Northcott organisation.

**Role Requirements**:
Experience in providing support in a facilities and building services environment, with an emphasis on buildings within the disability sector.
- Project planning skills, management and delivery skills and experience with contract management in a building services context.
- Knowledge in tenancy management requirements.
- Work Health and Safety (WH&S) legislation and regulations.
- Northcott’s procurement and tendering processes.
- Building services and infrastructure, including building codes and standards.
- Demonstrated ability to work as part of a team and provide a consistently high level of service.
- Ability and willingness to embrace new/innovative technology, methods, products and processes in the pursuit of continuous improvement.
- Well-developed written and verbal communication skills and ability to write reports and prepare external correspondence.
- Demonstrated skills in managing diverse workloads and meeting work and budget targets within tight deadlines, despite conflicting pressures.

**Typical duties might include**:
1. Project Planning: Develop and document the project scope, tasks, timelines, milestones, and resource requirements. Identify the potential risks and include mitigation strategies.

2. Ability to assist in the tasks required to manage our Specialist Disability Accommodation (SDA) portfolio ensuring all regulatory requirements are met including up to date tenancy agreements.

3. Communicate and well document the project status, updates, and issues to stakeholders and manage their expectations. Organise and lead project meetings, including kick-offs, status updates, and review meetings.

4. Oversee the allocation and use of resources, including personnel, equipment, and budget for a project.

5. Implement quality control processes to ensure project deliverables meet the required standards.

6. Create and manage the project budget, ensuring costs are controlled and expenses are within the approved limits.

7. Evaluate and manage changes to project scope, schedule, and resources, ensuring that changes are properly documented and communicated. Analyse the impact of changes on project objectives and adjust as necessary.

8. Ensure all project deliverables are completed and meet the acceptance criteria. Perform a project review to assess what went well, what could be improved, and document lessons learned.

9. Ensure a smooth transition of project deliverables to the client or end-users and complete any final documentation.

10. Follow project management methodologies and best practices (e.g., Agile, Waterfall).

11. Ensure the project adheres to organisational policies, industry standards, and regulatory requirements.

**Pre-Employment Requirements**:

- Driver’s licence.
- A relevant degree (i.e. Project management, engineering, construction or building) and suitable relevant experience, or lesser formal qualifications with work skills and significant relevant experience.
- Occupational Health and Safety General Induction ticket for entry to construction sites.
- Experience in the project management, planning, design and delivery of built environment projects is preferable.
- Experience in the planning and delivery of public assets.
- Ability to provide good interpersonal, verbal and written communication
- The ability to handle customer inquiries in a courteous manner whilst resolving issues
- Experience with budgets and community engagement.
- Demonstrated experience in a similar role advantageous.
- Demonstrated ability to provide high quality work and customer service.

**Diversity and Inclusion Statement