Tenancy Services Manager

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- Location Parramatta with 50% in office attendance

- Temporary full-time opportunity until 30 June 2026 (35 hours per week)

- Clerk Grade 9/10 - $129,464 to $142,665 plus superannuation and leave loading

Your role

The Tenancy Services Manager is responsible for the management and delivery of quality housing services to Government employee tenants (Teachers and Police). This role leads a team of Tenancy specialists to ensure efficient and effective customer, property leasing and management services.

What you’ll do

As the Tenancy Services Manager, you will manage, develop and deliver quality housing services to Government employee tenants. Your responsibilities include:

- Lead and manage the Tenancy Services Team to deliver services aligned with corporate values, KPIs, and strategic objectives, ensuring consistent and efficient tenancy management.

- Oversee tenancy operations including application assessments ensuring policy compliance.

- Develop and display a strong understanding of NSW Residential Tenancy legislation and provide responsive support to government tenants in rural and remote NSW, contributing to broader strategic development.

- Collaborate with internal teams and external bodies, including working with Asset teams on construction/disposal programs and supporting matters before the NSW Civil & Administrative Tribunal (NCAT).

- Drive system and service improvements, including implementation and training on the Housing Portal and SAP, managing feedback and leading rental reviews in line with market assessments.

What we’re looking for

- Ability to travel to rural locations, which may include overnight stays.

- Ability to lead a team of diverse individuals to deliver a superior service to customers and ensuring prompt and speedy resolution of enquiries.

- Understanding of the complex nature of the towns in which we provide housing solutions and consistent delivery of performance metrics for the team.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here . Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career

- Flexible, autonomous work environment

- Competitive pay and conditions

- Training and development opportunities to build and maintain capabilities

- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 26th October 2025 at 11:59pm AEST.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Jess Tan on 0499 531 131 or email via jess.tan@dcj.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

The Welcome Experience

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

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