Tenancy Services Manager

Department: Homes NSW

Location:
Parramatta, NSW, AU, 2150

Custom Field 4: 78300

Tenancy Services Manager

• Location Parramatta with 50% in office attendance
• Temporary full-time opportunity until 30 June hours per week)
• Clerk Grade 9/10 - $129,464 to $142,665 plus superannuation and leave loading

Your role

The Tenancy Services Manager is responsible for the management and delivery of quality housing services to Government employee tenants (Teachers and Police). This role leads a team of Tenancy specialists to ensure efficient and effective customer, property leasing and management services.

What you'll do

As the Tenancy Services Manager, you will manage, develop and deliver quality housing services to Government employee tenants. Your responsibilities include:

• Lead and manage the Tenancy Services Team to deliver services aligned with corporate values, KPIs, and strategic objectives, ensuring consistent and efficient tenancy management.
• Oversee tenancy operations including application assessments ensuring policy compliance.
• Develop and display a strong understanding of NSW Residential Tenancy legislation and provide responsive support to government tenants in rural and remote NSW, contributing to broader strategic development.
• Collaborate with internal teams and external bodies, including working with Asset teams on construction/disposal programs and supporting matters before the NSW Civil & Administrative Tribunal (NCAT).
• Drive system and service improvements, including implementation and training on the Housing Portal and SAP, managing feedback and leading rental reviews in line with market assessments.

What we're looking for

• Ability to travel to rural locations, which may include overnight stays.
• Ability to lead a team of diverse individuals to deliver a superior service to customers and ensuring prompt and speedy resolution of enquiries.
• Understanding of the complex nature of the towns in which we provide housing solutions and consistent delivery of performance metrics for the team.

For more information, please Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 26th October 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Frankie McPhun on

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Jess Tan on or email via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.