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Account Manager
3 weeks ago
SIRVA BGRS is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With SIRVA BGRS locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide.
We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it
We are now seeking applicants to join our Account Management team working on a key government client, aligned to the Allied Moving Services brand.
Why work for Allied?
Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections and friendships the world over with SIRVA BGRS.
Diversity and inclusion is part of our service and therefore is part of our DNA. At SIRVA BGRS our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
SIRVA BGRS has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
You want to learn more?
Reporting to the Corporate Manager, the Account Manager is responsible for the successful management for a key government client and ensuring client relationship satisfaction & successful account strategy.
Key responsibilities include;
1. Maintain a high level of client satisfaction with program costs & services whilst recommending policy changes to enhance the effectiveness of the relocation program
2. Plan and conduct client review & meetings
3. Identify opportunities to maximize policy & proposing of new services where applicable
4. Pull and compile reports per client requests.
5. Handle escalations or enquiries in a timely manner ensuring appropriate outcomes
Who are we looking for?
Our ideal applicant will possess previous key account management experience & act in a manner that demonstrates respect to our company values and client expectations. With a can do attitude and mind for critical thinking and finding resolutions to account matters & queries. You will take job satisfaction through our accounts success.
The following skill set will set you up for success;
1. Previous Mobility, Moving Services or similar industry experience is highly advantageous
2. Previous experience handling government or corporate clients is desirable however not essential
3. Possess strong customer service and communication skills
4. Excellent critical thinking & conflict resolution skills
5. Be able to complete trend, activity & financial reporting to support the relationship
6. Able to work independently as well as in a team environment
7. Competent in Microsoft Office suite
If you believe this role is the next step in your career please submit your interest via the APPLY NOW function including a resume for us to review.
