National Course Manager

**About Australian Learning Group (ALG)**

ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.

We are currently seeking a **National Course Manager, Community Services, Mental Health and Counselling** to join our team in Sydney.

**About the role**

This is a maternity cover role for 6 months. The National Course Manager is the leader for our suite of Diploma level courses in Community Services, Mental Health and Counselling courses nationally. This role will ensure all courses within the course meet RTO standards and our aggressive student satisfaction targets.

This is a non-teaching role focused on working with the National team and reporting to the Academic Manager to ensure seamless courses deliver outcomes for our students.

**About you**

You have the ability to work independently and autonomously to identify and achieve the course objectives; you have good interpersonal skills and the ability to work well in a team; you have strong people management skills and a proven ability to deliver group training. You also have good interpersonal skills and the ability to work well in a team, as well as strong verbal and written communication skills, people management skills, and the ability to work under pressure, use one's initiative, and remain calm in stressful situations, and maximise results with the resources available.

You also showed the capacity to independently plan, run, and monitor mentoring and support for trainers and assessors, an understanding of educational processes in the vocational education sector, the ability to manage projects and establish and work within strict deadlines, and the willingness to work collaboratively with a diverse group of staff across educational and broader functions in a scholarly and cooperative environment.

**Key responsibilities**:

- Managing and implementing the Training and Assessment Strategy (TAS) as well as regularly review for updates and improvements
- Maintaining ALG’s compliance with the Standards for Registered Training Organisations (RTOs) 2019 and National Code of Practice for Providers of Education and Training to Overseas Students 2018
- Work closely with the Director of Studies & Quality Assurance on course reviews, transition plans and course portfolio including new course roll out
- Ensuring training and assessments are aligned to TAS and maintain mapping
- Act as the escalation point for students’ academic enquiries and assist in resolution
- As the Subject Matter Expert (SME), manage and implement outcomes from the validation and moderation process
- Implement systems and controls for accurate and timely completion of marking
- Work collaboratively with the Work Placement Team to ensure all students receive the required industry training and assessment
- Completing and maintaining Industry currency and compliance for the training team
- Conduct trainer observations and provide feedback to deliver improvements
- Use the continuous improvement cycle of ALG’s education delivery through the review of trainer and student feedback
- Participate in external and internal audits

Leadership & Management
- Lead and foster a high-performance culture in the training and assessment team
- Implement the academic policies and procedures in Community Services, Mental Health and Counselling
- Maintain your own industry and training and assessment currency
- Support in recruitment activities
- Consulting with all stakeholders across ALG to ensure understanding and support of the delivery of the course specialisations
- Working with the Academic Manager, ensuring education budgets (teaching costs, content delivery, course review and development) are met
- Contribute to the suite of reporting to measure and track the success of the delivery of the course

Industry Engagement
- Implement the ALG industry engagement plan
- Engage with industry stakeholders relating to the Community Services, Mental Health and Counselling industries
- Hold and recommend memberships of relevant professional associations (preferred)
- Obtain key industry endorsements for all qualifications within the Community Services, Mental Health and Counselling fields of study

**Qualifications and experience**:

- At least five (5) years current experience working in a Registered Training Organisation (RTO)
- At least one (3) years' experience working in a vocational education management leading a training and assessment team
- At least five (5) years current industry experience in the industry sector as a management role.
- 3+ years of experience as a Trainer and Assessor.
- Detailed understanding of the Standards for Registered Training Organisations (RTOs) 2019
- Experience delivering education to international students under the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (preferred)
- Demonstrated understanding