Contact Centre Agent

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. A career with Urban Utilities is about enriching the quality of life. Join us and make a real and lasting impact across our teams.

At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us - whether it’s a simple shower or flush of a toilet, major infrastructure works or new residential developments.

YOUR OPPORTUNITY

We are thrilled to be on the lookout for positive, energetic and motivated Contact Centre Team Members. We have multiple fixed term positions available ( 12 month fixed term contracts ) to join our friendly & supportive team

Our Contact Centre operates Monday to Friday 8.00 am until 5.00 pm, on a rotating roster, which means free evenings and weekends

"Flexible and Fulfilling" - typically aren't words you would associate with a Contact Centre role, but we are doing things differently here at Urban Utilities. We recognise that our Contact Centre plays a pivotal role for our customers and our communities. We’re focusing on getting the right talent to represent and deliver on our core purpose: to enrich the quality of life.

WHAT WE HOPE YOU’LL BRING
- Passion for providing outstanding customer service
- Positive and open attitude, you will be disciplined and self-motivated
- Exceptional at influencing, your relationship management skills will be vital to ensure that our customers feel special and leave every interaction with that 'wow' feeling
- A solution-driven person who loves to work in a fast-paced team environment and resolve our customer's needs
- Highly attentive to detail, excellent at multi-tasking and working across multiple computer programs simultaneously doesn't faze you
- Your resourceful and optimistic attitude will help you provide up-to-date information on products and services over the phone and via our digital channels
- Professional when engaging with customers from the moment contact is made

In our Contact Centre, we're passionate not just about training and developing you for your role but nurturing, coaching, and developing our team members to be the best versions of themselves and setting them up for continued success. We want to support, motivate and inspire our team to achieve the best results for themselves, our customers and our communities. We achieve this by providing you with three weeks of training for the role, followed by dedicated support when going live with customers.

If you feel that you meet some, but not all, of the job requirements for this role, we encourage you to submit your interest as we provide on the job training to upskill our people. Keep in mind, we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes

This role is governed by our

Administrator and Technical Enterprise Agreement 2022

; please visit our website for more information.

WHY URBAN UTILITIES?

At Urban Utilities, the work you do is about so much more than the bottom line. It’s about enriching quality of life and safeguarding the environmental health of our beautiful region. Most importantly, you’ll achieve alongside a team who always goes the extra mile because they genuinely care.

Our work isn’t easy, but here you’ll find good humans who go the extra mile - not just for our customers but also for each other. Our people will show up, smile, and walk with you whenever you need it. And it’s not just when you need help with the big stuff - here, there are moments that matter every day.

We’re ‘all in’ when it comes to diversity, equity, inclusion and belonging, as we strive to reflect the communities we serve. We want our people to feel valued for who they are, celebrated and able to bring their whole self to work.

We know our people don’t just have roles with us - they also have roles within their families, homes and communities. We’re proud to offer several benefits to strengthen these aspects of life.
- Hybrid work options (from home and office)
- Flexible working options - full time, part time, around school hours
- Access to our Employee Assistance Program
- Generous leave entitlements including - paid parental leave, 5 extra days of personal leave, volunteer leave
- Training and genuine career progression opportunities
- Discounted health insurance and access to our wellbeing reimbursement initiative
- Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at
- WORK180

There’s no us without you. Come shape the future with us.

For queries about these opportunities, contact the Talent Team at