Contact Centre Representative

Contribute to a world without housing poverty
- Variety of shifts/hours available (no weekend work)
- $54,200 (pro rata) + super + salary packaging + other benefits

**About Us**

“My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of Community Housing Limited.

CHL was founded by Steve who has lived experience of homelessness and is now the Managing Director. Steve believes everyone has the right to a safe and secure home.

Become a part of our multi-award winning not for profit organisation, managing over 11,000 new and existing properties. Join our collaborative team culture so we can together deliver the best possible service and outcomes and can make a meaningful impact on the lives of people experiencing homelessness. Support people living on low to moderate incomes, Aboriginal and Torres Strait Islander people, and those living with a disability.

**The Role**

A career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty.

The Contact Centre Representative is responsible for providing outstanding customer service over the phone to both new and existing customers. Your previous experience in liaising with a diverse range of vulnerable people will be highly regarded as you will be the first point of contact for our customers who may be in housing crisis.

You will address customer queries around housing and tenancy issues, triage customers based on their concerns, utilise your problem-solving skills, and respond in a timely and efficient manner.

Our contact centre is open from 7am - 7pm Monday - Friday and we offer a variety of shifts and flexibility between these times. We provide extensive, hands on, training over a 2 week period. We currently have multiple positions available for 19 hours per week with the option to work more hours.

**About You**

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

**Essential Criteria**:

- Previous experience working in a contact centre.
- Outstanding communication with the ability to problem solve and take ownership of varied customer enquiries, set expectations, and ensure that they are managed through to resolution.
- Relevant skills and experience in working effectively and sensitively with a diverse customer group with complex needs.
- Ability to handle a high volume of work and prioritise effectively.
- Strong work ethic, willingness to learn, and a caring and empathetic nature.
- Ability to work independently and as an effective team member, with a commitment to participating in a supportive and collaborative team culture.
- Quick thinking, resilient, and thrive in a multitasking environment where no day is ever the same
- Previous experience working on MS Office programs.

**Desirable**:

- Previous experience working in the social/community housing sector.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging.
- CHL is committed to the health and safety of our people and our clients. All CHL employees are required to comply with applicable government health directives and CHL’s COVID-19 Vaccination Policy._

We look forward to hearing from you.