Aps3 National Contact Centre Service Officer

Role located in QLD - Robina,QLD - Townsville,WA - Midland
- Ongoing & Non-Ongoing 12 months - Full Time
- $65,486 - $73,343 plus 15.4% superannuation

**Our participants, Our people, Our purpose**:
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

**A new role awaits**:
Are you looking for a new role where you can make a difference and further develop your customer service skills? Look no further These roles are an exciting and rewarding opportunity to join our National Contact Centre (NCC), a critical function of the NDIA We have multiple opportunities to join the NDIA as an APS3 Service Officer within NDIA’s NCC.

We have multiple APS3 NCC Service Officer positions available in our NCC locations in Midland WA, Townsville QLD and Robina QLD.
- **General stream** is open to all eligible Australian Citizens.
- **Affirmative Measures - Disability** provisions are open for these positions. The affirmative measure position is to improve employment opportunities for people with disability in the Australian Public Service. They are open only to people with disability. To be part of the affirmative measures employment process applicants must be able to provide evidence at the offer stage.
- **Affirmative Measures - First Nations** provisions are open for these positions. The affirmative measure positions are to improve employment opportunities for Aboriginal and/or Torres Strait Islander people in the Australian Public Service. To be part of the affirmative measures employment process applicants must be able to provide evidence at the offer stage.

**Where you can add value**:
As an APS3 National Contact Centre Service Officer, you will play a vital role in providing exceptional customer service and support to those who contact the NDIS National Contact Centre. You will contribute to the NDIAs objectives to create a world-class National Disability Insurance Scheme and have the opportunity to positively impact the lives of many individuals and their families.
- Empathy and patience while communicating with members of the public
- Previous call centre and/or customer service experience
- High-level verbal and written communication skills
- A commitment to providing excellent outcomes for our participants and partners

**Enough about us, let’s talk about you**:
To join our team, you will have:

- A positive contemporary attitude to people with a disability, whilst promoting inclusion and diversity
- A willingness to work within a team environment
- Attention to detail with the ability to learn new processes

**Your NDIA Experience**:
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
- You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
- Access to higher superannuation and above market leave entitlements
- Competitive remuneration and working conditions that support a positive work life balance
- Access to ongoing professional development and learning

We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

**Applications for this role close 11:00pm Monday 17 March 2025 AEDT.