Coach and Member Relations Specialist

**About Us**

At Catalyst Training Co., we’re not your average gym, we’re a high-performance, community-first training space committed to long-term results, inclusive culture, and genuine human connection. We're redefining what it means to work in fitness, giving professionals a place to coach, grow, and lead with purpose, without the pressure of rent or endless lead-chasing.

**The Role**

We're seeking a dynamic _Coach & Member Relations Specialist, _someone who can switch seamlessly between delivering exceptional coaching and creating memorable client experiences at our front desk. You’ll be part of a high-functioning team that values excellence in both training outcomes and 5 star service.

Whether you’re leading a small group session, guiding a personal training client, or greeting a new visitor with warmth and professionalism, your role is critical to delivering the _Catalyst Standard_.

This is an ideal position for a well-rounded fitness professional who is passionate about coaching, values career stability, and thrives on making members feel seen, supported, and successful.

**Key Responsibilities**

**Coaching**
- Deliver high-quality 1-on-1 personal training and small group sessions tailored to client goals.
- Maintain energy, technique, and progression across sessions, ensuring clients feel coached, not just supervised.
- Support member results through assessments, programming, and ongoing education.
- Collaborate with the coaching team to ensure a consistent, professional, and results-focused training experience.

**Member Relations**
- Provide concierge-level service at reception, warmly greeting all members and guests within 10 seconds of arrival.
- Handle gym tours, new member onboarding, and follow-ups with a focus on building trust and long-term engagement.
- Manage inquiries, bookings, and scheduling in-person and via our CRM.
- Proactively identify opportunities to upsell programs, personal training, and specialty classes in a value-driven way.
- Create delightful moments, like personalised welcome notes, milestone shoutouts, and thoughtful gestures that elevate the member journey.
- Maintain 5-star facility standards in reception and coaching areas.

**Who You Are**
- **Dual-Skilled** - You’re equally confident coaching a class and speaking to a new lead at the front desk.
- **Member Obsessed** - You love building rapport, remembering names, and creating small moments of delight that add up to big loyalty.
- **Sales Comfortable, Not Pushy** - You understand how to recommend and convert with care and clarity.
- **Fitness Qualified** - Cert III in Fitness minimum (IV preferred); confident coaching individuals and groups.
- **Strong Communicator** - Articulate, warm, and professional—verbally and in writing.
- **Team-Oriented** - You thrive in a collaborative, feedback-driven environment.
- **Organised & Reliable** - You respect systems, time, and the trust that clients place in us.
- **Weekend & Shift Flexible** - You’re happy to work a rotating roster including weekends.

**What We Offer**
- **Professional Development** - Career mentoring, team upskilling, and leadership pathways.
- **Premium Workplace** - Clean, well-equipped, high-performance facility that reflects our care-first culture.
- **Team Culture** - Work alongside experienced, motivated professionals who genuinely support one another.
- **Complimentary Gym Access**

**Job Type**: Casual

Pay: From $30.13 per hour

Expected hours: 8 - 38 per week

**Benefits**:

- Employee mentoring program
- Gym membership

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Performance bonus

Work Location: In person

Application Deadline: 20/07/2025