Warranty Administrator

5 days ago

Melbourne, Australia Velocity Vehicle Group Full time

Flexibility to work from home or one of our locations close to home
- Flexible working hours
- Fun and collaborative team environment

**About the opportunity**

We have a rewarding opportunity for a
**Warranty Administrator** to join Velocity Truck Centres. This position can be based at any of our national locations and we also offer the flexibility to work from home.

This is a great opportunity to join a growing team and Company which provides career opportunities, training and development. This opportunity would also suit truck or car technicians who are ready to get off the tools

**Your responsibilities will include but are not limited to**:

- Efficiently and accurately tracking warranty payments within the department
- Reconciling all warranty receivables with payments through the appropriate accounting schedule
- Process and submit warranty claims in a timely manner and in line with warranty policy and procedures
- Compile warranty claim documentation in accordance with Manufacturer guidelines
- Verifying submission criteria required by factory or distributor
- Posting credits into the dealer management system
- Resubmitting rejected claims promptly or receiving authorisation to write off
- Following upon payment of outstanding claims
- Controlling warranty parts by ensuring all parts are tagged with mandatory OEM required information, filing and storing of parts in systematic order
- Arranges parts to be shipped to the distributor or to be scrapped
- Updates service staff of all OEM recalls and bulletins

**About you**
To ensure success you will possess:

- Previous experience working in a Warranty Administration, Technician or Advisor role or similar would be favourable but is not essential
- Proactive attitude
- Excellent attention to detail
- Commitment to delivering a high level of customer service
- Excellent customer service, interpersonal, and communication skills
- Strong organisational, decision making, and problem-solving skills
- A team player and happy to help wherever required

**Benefits**
- A competitive remuneration package
- Coaching and mentoring from industry leaders
- Ongoing training and development
- Work with global brands
- Flexible working arrangements
- Access to a wide range of employee benefits including paid parental leave, discounts on private health insurance and novated lease

**About Velocity Truck Centres**

***
Velocity Truck Centres Australia is a subsidiary of Velocity Vehicle Group (VVG). VVG is a multinational company headquartered in the United States and has been servicing the transport industry for many years both locally and overseas.

With more than 900 employees spread across five states, providing a true national support structure for our valued customers. Our company runs on the 3 pillars of
**Speed, Value and Trust.**

We are seeking talented and enthusiastic people to continue our exciting journey, so join us now
- _
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._

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