Software Technical Lead

Who we are
Service Victoria is the one place to go for government services. It's our job to make things easy for customers and we're proud of our track record. Customer satisfaction with Service Victoria is consistently high at more than 95 per cent and our app was the most downloaded in Australia in 2021.
We deliver modern government services designed around people's needs. We've delivered more than a billion transactions, including QR code check-ins, car registration payments, ambulance subscriptions, vouchers and cashbacks to help reduce the cost of living, and more.
Our work enables Victorians to easily access more than 130 of the most popular services through Service Victoria's mobile app and website.
We're always developing exciting new products. We've got a digital wallet, with a digital driver licence in pilot phase, and there's a growing number of licences, certificates and other government-issued credentials.
The Service Victoria culture is dynamic and fast-paced, and the way we work is highly collaborative. You'll be based in our Footscray HQ. Flexible work arrangements, including hybrid work from home arrangements, may be available depending on the position requirements.
About the role
As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights.
Position Duties
- Takes the lead role to plan, design, build and support our products.
- Lead product planning by providing authoritative and pragmatic advice balancing technical excellence, business objectives and quality requirements.
- Develops high-quality solutions to challenging and complex product requirements.
- Leads the technology strategy, including design patterns, library re-use, testing and deployment techniques.
- Provides guidance and technology leadership to the rest of the team, helping everyone improve their skills and craft, contributing to the overall technical capability of the organisation.
- Drives a culture of continual improvement and introspection and champions a desire to constantly improve within the team.
- Proactively keeps up to date with relevant technology, trends, developments, and advancements.

Key Selection Criteria
- Excellent proficiency with JavaScript and Node.js.
- Good working knowledge of front-end technologies, such as HTML5 and CSS3.
- Minimum five years of experience with AWS cloud services and their functionality.
- Able to design and database schemas that represent and support business processes.
- Good experience in code versioning tools, such as Git.
- Excellent problem-solving and critical-thinking skills.
- A keen attention to detail and passion for great user experiences
- Great communication and ability to build effective professional relationships with business team leaders and team members.
- Desire to learn from others and constantly improve your craft.
- A well-developed sense of empathy for your customers, both internal and external
- A good understanding of the SDLC and end-to-end delivery, including discovery, architecture, analysis, development, testing and support etc
- Experience in leading a team of developers
- Having Mule experience is a bonus

What we offer
We foster supportive work environments where teams collaborate and support each other.
Generous leave provisions help you strike the right balance between work time and your time. Four weeks annual leave plus personal leave; compassionate leave; long service leave; parental leave; and other types of leave including defence, jury, cultural, training or study leave.
We want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Straight Islanders and people with a disability are encouraged to apply.
Additional information
- Preferred applicants may be asked to provide evidence of their qualifications.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa.
- Successful applicants will be required to provide proof of identity and submit a national police records check.
- All staff must comply with the Code of Conduct for Victorian Public Sector Employees.

Pre-employment misconduct screening requirements
Accessibility
To receive this document in an accessible format contact the National Relay Service on 13 36 77 or visit relayservice.gov.au.