Customer Experience Partner

7 days ago

Perth, Australia Domain Group Full time

**Real Estate software support for Real Estate Agency clients.**

***:

- **Inbound technical queries from onboarding support to ad-hoc requests.**

***:

- **Hybrid working, sociable team and career development opportunities.**

**Who We Are**

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life’s property decisions, providing a one-stop-shop of solutions found only on Domain.

As we change the way people engage with property, we need diverse thinkers to help us.

**About the Role**

As a Customer Experience Partner and under the wing of an experienced Operations Leader, you will be an important pillar of technical product support to our Real Estate agency clients that are valuable customers of our Real Time Agent product - a point of sale platform that digitises and streamlines the property journey for everyone involved.
You will assist with everything from post-onboarding to ad-hoc escalations for bugs and integration issues.

14 month contract.
- Sitting within an experienced and supportive team in our Perth office, this is an opportunity for a passionate problem-solver to plug into a sociable team culture of regular team events and celebrations, with plenty of opportunities for career development and promotion across the Domain eco-system that many in the team have achieved._

**In a typical day you can expect to**:

- Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
- Identify process and product improvements from client feedback that will help to deliver on company strategy.
- Depending on experience - Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.
- Communicate more complex issues to the development and sales team for further attention.
- Expand your knowledge to become an industry expert within the Real Estate / Developer space.

**Our Ideal Person**:
ESSENTIAL**:

- Experience in customer service / customer success focused role
- A passion for delivering great customer experience.
- Analytical and problem solving skills
- A collaborative team spirit

BONUS POINTS**:

- Exposure to working with technology and SaaS platforms and an interest in learning more.
Property industry knowledge
- Phone-based customer service experience.
- Basic knowledge of coding, XML, json or HTML.

**Why Join Us**:
We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Discover your ideal work-life balance with our approach to flexibility;
- First-rate parental leave and wellbeing policies;
- Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

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