Facility Support Officer-part-time

2 weeks ago

Wentworth Point, Australia Parramatta City Council Full time

The Community Hubs and Parramatta Town Hall provides an exciting opportunity for you to join the City of Parramatta in setting a new benchmark for customer service delivery excellence for our community while working as part of a dynamic team.

**About the Role**
As the Facility Support Officer you will deliver exceptional customer experience and contribute to the achievement of Council’s strategic objectives and vision for the City of Parramatta as Sydney’s Global City.

You will be based at Wentworth Point Community Centre and Library but may work in various other Community Hub locations and play a key role in customer service with the on-ground delivery of venue hire, programs and events within the facilities.

**Key Responsibilities**:

- Provide high quality customer service, answer queries and assist customers in the use of Council community facilities.
- Ensure facilities are clean, tidy and presentable - setting them up and packing them down in alignment with the needs of the customer
- Arrange furniture, equipment and assist customers with logistics such as access to the venue, loading dock or other.
- Check daily booking registers and follow tasks to deliver exceptional customer service

**About**You**

If you enjoy a role that has you on your feet rather than behind a desk, this may be the role for you This is an opportunity to showcase your dedicated customer-service skills with the ability to trouble-shoot and think outside the box.

To be successful in this role you must bring the following:

- A minimum of High School Certificate or equivalent
- Paid Working with Children Check (NSW)
- Strong attention to detail
- Capacity to maintain equipment and monitor consumable stock items
- Communicate appropriately with clients and colleagues
- Customer Service experience
- Demonstrated experience in facilities/venue care and preparation
- Demonstrated ability to carry out or troubleshoot minor maintenance tasksAbility to understand and follow EEO, WHS and ethical practice principles
- **What’s On Offer**

This Permanent Part-Time position is offering an attractive remuneration (Pro Rata) from $65,814 plus 11.5% Superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include (Pro Rata):

- 14 weeks paid parental leave
- Access to Long service leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Learning and development opportunitiesHealth and wellbeing programs (Fitness Passport, Flu Shots and more)

**Want to know more?**

Further information regarding this unique opportunity can be found in the attached Position Description.

**How to apply?**

**As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.**

Applications close **9pm Monday 23**rd**June 2025**and will not be accepted through any other medium.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

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