Service Delivery Coordinator

**Company Description**

**About us**:
J4RVIS is an industry-leading, system integrator specialising in Salesforce & MuleSoft solutions. We empower people from ambitious organisations to drive greater business value with scalable technology.

We’re widely recognised as one of the most promising Salesforce partners after achieving the "Summit" partnership status (previously Platinum) within the first 18 months. To put that in context, that means that we had to close $1 million in ACV and achieved more than 100 certifications.

Our mission is to create a better tomorrow for 1 billion people and unlock our team’s true potential through a progressive workplace.

Interested? We are just getting started

J4RVIS is the **winner of "Rising Star"** category at **#Deloittefast50**
Recognised by Salesforce as the **APAC Partner of the Year in the "Connected Ecosystem"** category
Placed 3rd in **CRN Fast 50** Awards
Certified **Great Place to Work** in both Australia and Philippines

The core mission of the Service Delivery Coordinator for Managed Services is to provide a seamless and delightful after-sale experience for our customers.

The Salesforce Service Delivery Coordinator is responsible for coordinating and ensuring the successful delivery of Managed Services to clients. This role involves managing client relationships, overseeing service delivery processes, and collaborating with cross-functional teams.

The Service Delivery Coordinator will be the trusted advisor for clients, working with them to ensure they get the most out of the services they have purchased.

Some key activities include:

- Build and maintain strong relationships with clients to understand their business needs and deliver exceptional service and acting as the the main point of contact for clients.
- Estimate and provide a high-level solution for Tickets raised by customers’
- Team coordination including; utilisation management, day-to-day management and assignment of tasks
- Ensure compliance with service level agreements (SLAs) and contractual obligations, monitoring adherence and taking corrective actions when needed.
- Client reporting and reviews
- Advocate for customer success within the organisation, acting as a customer champion and driving initiatives to enhance customer satisfaction. and identify opportunities to enhance service delivery processes and client satisfaction, and proactively implement improvements.

**Qualifications**

**The role is suited for someone with the following**:

- Proven experience in Salesforce service delivery or project coordination.
- Knowledge of service level agreements (SLAs) and service delivery processes.
- Excellent organisational and time management abilities, with attention to detail.
- Problem-solving skills and the ability to address client issues effectively.
- Collaborative team player with the ability to work effectively in cross-functional teams.
- Strong client-facing and communication skills, with the ability to build and maintain positive relationships with clients.
- Customer-centric mindset with a passion for delivering exceptional service.
- Familiarity with Salesforce products and services
- At J4RVIS, everyone has a purpose and everyone has a role no matter how big or small the role is. It's part of our DNA and part of our values._

**Additional Information**

**WHY YOU SHOULD JOIN J4RVIS**:
**Become better at what you do**. You will be challenged to learn every day, work on exciting projects and be provided with unique learning and mentoring opportunities from our CTA.
**Be yourself.** “Everyone has a role, everyone has a purpose.” Be the leader you wish you had and bring your authentic self to work. We celebrate each other’s uniqueness.
**Succeed from anywhere**. No matter if working from the office, from home, or a different country, we empower you to unlock your true potential through a progressive workplace and provide you with the tools to do so.
**Have fun along the way.** We place immense emphasis on our culture and our team genuinely enjoys working with each other and spending time together both in and outside of work - never a dull day at J4RVIS

**SOME OF OUR PERKS**:

- Salesforce and MuleSoft certifications will be paid for
- Paid parental leave for primary carers
- Flexible working environment
- Get dedicated study leave for certifications
- Wellness allowance to look after your health

Are you ready to create a better tomorrow?
- When you join J4RVIS, you become part of a collaborative culture. We are a politics free workplace where everyone has a voice. Everyone is a leader, valued equally for their authenticity, background & skill._

**Salary**: $90,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person