Risk Control Specialist

The Risk Control Partner Analyst role enables operational delivery of A&G’s risk management strategy throughout Product and Claims & Assessing and ensures the compliance and protection of the company through the implementation and maintenance of a robust risk framework. This role will work across Product and Claims and Assessing to formulate and execute key risk governance initiatives for A&G.

Key success criteria include product knowledge and delivery across claims cost management, customer outcomes, productivity and a culture of high performance with high integrity.

**PURPOSE OF THE ROLE**
The Risk Control Partner Analyst role enables the operational delivery of A&G’s risk management strategy throughout Product and Claims & Assessing and ensures the compliance and protection of the company through the implementation and maintenance of a robust risk framework. This role will work across Products and Claims & Assessing to formulate and execute key risk governance initiatives for A&G.

Key success criteria include product knowledge and delivery across claims cost management, customer outcomes, productivity, and a culture of high performance with high integrity.

**POSITION ACCOUNTABILITIES**
- Create and foster a strong 1st Line Assurance for Product and C&A.
- Improve internal risk controls, detection, and response capabilities across Product and C&A.
- Partner with our Quality Assurance Function and the change delivery teams to map, test, and improve our control environment.
- Maintain detailed technical and practical knowledge of regulatory and industry compliance requirements.

**QUALIFICATIONS AND EXPERIENCE**
- Minimum 3 years of insurance experience (Financial Services/Insurance preferred).
- Strong interpersonal skills.
- Exceptional customer service insight and delivery.
- Strong ability to negotiate & influence in challenging circumstances with tight timeframes.
- Ability to establish measurable audit methods for risk and compliance to best suit their customer.
- Strong written and verbal communication skills.
- Computer literate.
- Strong planning and organisational ability.
- Analytical and problem-solving skills.
- Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate in the FSR environment.

**About us**:
At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents and Pet products as well as Roadside Assistance.

**Our perks**:
Location - This role is available at two locations, Toowong Village and North Lakes both locations offer great on-site facilities, free parking and public transport options.

Hybrid flexibly 2 days WFH

Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar-match your donations to registered charities.

Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.

Employee discounts - You’ll receive discounts on Budget Direct insurance products.

Reward and recognition -We reward high performance with employee recognition, reward and incentive schemes.

Onsite facilities - There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
- Minimum 3 years insurance experience (Financial Services/Insurance preferred)
- Strong interpersonal skills
- Exceptional customer service insight and delivery
- Strong ability to negotiate & influence in challenging circumstances with tight timeframes
- Ability to establish measurable audit methods for risk and compliance to best suit their customer
- Strong written and verbal communication skills
- Computer literate
- Strong planning and organisational ability
- Analytical and problem solving skills
- Well developed and demonstrated understanding of the legislative, regulatory and compliance o