Village Manager

Northern Suburbs, VIC, Australia
- Strategy, Infrastructure & Housing
- Permanent
- Closing on: Feb 7 2025
- **Retirement Village Manager**:

- **Roxburgh Park**:

- **Permanent**

**What you do matters**

Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives.

We’re looking for a dynamic and resident-focused Village Manager with exceptional leadership, operational, and financial management skills, who is passionate about fostering community connections and delivering outstanding service.

**Some of the ways you’ll make a difference**:

- Build lasting, inclusive relationships with residents, ensuring their voices are heard and their village experience is exceptional.
- Oversee day-to-day village operations, balancing management duties with hands-on engagement to create a welcoming and supportive community.
- Assist to drive sales, complete home reinstatements and maintain occupancy levels, collaborating with the Sales Manager to achieve commercial goals.
- Deliver a high standard of resident-focused service, fostering participation in activities and ensuring residents feel connected and valued.
- Lead and coach the on-site team to excel in customer service and operational excellence.
- Ensure the financial sustainability of the village by preparing budgets, managing costs, and providing transparent financial statements.
- Maintain compliance with the Retirement Villages Act and 2024 Reform Bill, while adhering to the Retirement Living Code of Conduct.
- Manage resident concerns with empathy and professionalism, ensuring resolutions align with policy and legislative standards.
- Oversee maintenance and presentation of village infrastructure, meeting and exceeding resident expectations.

**To help you achieve this, ideally you’ll have**:

- A proven track record in operational management, with strong experience in retirement living viewed favourably. Experience managing assets in other sectors will also be considered.
- Strong financial acumen, including budget preparation and cost management.
- Demonstrated leadership skills, with the ability to inspire, coach, and build high-performing teams.
- Excellent stakeholder engagement skills and the maturity to interact with residents with empathy and respect.
- Commercial acumen and village management and sales experience, with a focus on maintaining occupancy and fostering a positive reputation.
- A strong understanding of the Retirement Living Code of Conduct, the Retirement Villages Act and associated regulations.
- Resilience, professionalism, and a commitment to creating a sense of community within the village.

**Why work with us?**
- Competitive Salary
- Permanent Full Time
- Part of a growing retirement living portfolio
- Become a member of a dedicated and passionate management group.
- Direct reporting to the Business Manager Retirement Living with opportunities to shape the village’s strategic direction.
- Collaborative village environment with a Sales Manager, Maintenance Officer, Customer Service Officer and Resident Committees, supported by a strong head office team.
- Paid training hours to build your skills
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues

**Interested in applying**:
We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base. We respect and value differences and encourage people of all ages and backgrounds to apply.

We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all such as residential aged care, retirement living, respite, primary care and in-home services - all across Victoria.

By working with our values in mind - Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.

**Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us