Village Manager

• Northern Suburbs, VIC, Australia

• Leadership

• Strategy, Infrastructure & Housing

• Permanent

• Closing on: Nov

• Retirement Village Manager

• Roxburgh Park
• Full Time - Permanent

What you do matters

Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be part of a mission to help older Victorians live their best lives.

We're looking for a dynamic and resident focussed Village Manager with exceptional leadership. operational, and financial management skills, who is passionate about fostering community connections and delivering outstanding service.

Some of the ways you'll make a difference:

• Build lasting, inclusive relationships with residents, ensuring their voices are heard and their village home experience is exceptional.
• Oversee day-to-day village operations, balancing management duties with hands-on engagement to create a welcoming and supportive community.
• Assist to drive sales, complete home reinstatements and maintain occupancy levels, collaborating with the Sales Manager to achieve commercial goals.
• Deliver a high standard of resident-focussed service, fostering participation in activities and ensuring residents feel connected and valued.
• Lead and coach the on-site team to excel in customer service and operational excellence.
• Ensure the financial stability of the village by preparing budgets, managing costs, and providing transparent financial statements.
• Maintain compliance with the Retirement Villages Act and relevant reforms, while adhering to the Retirement Living Code of Conduct.
• Manage resident concerns with empathy and professionalism, ensuring resolutions align with policy and legislative standards.
• Oversee maintenance and presentation of village infrastructure, meeting and exceeding resident expectations
• Work collaboratively with the newly acquired co-located aged care facility to support a continuum of care.
• Promote home care support services to residents and help grow our wellbeing initiative.
• Work alongside the external Owners Corporation Manager to ensure shared spaces and common property are well maintained and managed.

To help you achieve this, ideally you will have:

• A proven track record in operational management, with strong experience in retirement living viewed favourably. Experience managing assets in other sectors will also be considered.
• Strong financial acumen, including budget preparation and cost management.
• Demonstrated leadership skills, with the ability to inspire, coach, and build high-performing teams.
• Excellent stakeholder engagement skills and the maturity to interact with residents with empathy and respect.
• Commercial acumen and sales experience, with a focus on maintaining occupancy and fostering a positive reputation.
• A strong understanding of the Retirement Living Code of Conduct, the Retirement Villages Act and associated regulations.
• Resilience, professionalism, and a commitment to creating a sense of community within the village.

Why work for us?

• Competitive Salary
• Permanent Full Time
• Part of a growing retirement living portfolio
• Become a member of a dedicated and passionate management group
• Direct reporting to the Retirement Living Operations Manager with opportunities to shape the village's strategic direction
• Collaborative village environment with a Sales Manager, Maintenance Officer, Customer Serice Officer and active resident committees supported by a strong head office team
• Proudly being part of a business that values Respect, Responsibility, Community, and Spirit

Why Benetas?

• Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Interested in applying?

We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base. We respect and value differences and encourage people of all ages and backgrounds to apply.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

The successful candidate will need to undertake a police check and provide evidence of annual flu vaccination.

We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all such as residential aged care, retirement living, respite, primary care and in-home services - all across Victoria.

By working with our values in mind - Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they acre. Not only do we celebrate our residents, but we celebrate each other.

Interested in developing a career with Benetas, APPLY NOW

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.